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Global Payments Support & Enablement Operations Project Consultant - Richmond, VA

Richmond, Virginia

Job Description:

The Global Payment Operations (GPO) organization supports Global Wire transfer and ACH payments for internal and external clients across multiple time zones and currencies through various channels.  This is managed through 6 COEs to drive global consistent processing and platforms. The COEs are responsible for monitoring payment flows 24X7, handling Non-Straight-Through items, overdraft exceptions, investigations, reporting, initiative support and sanctions screening in accordance with policies established by the Enterprise Global Economic Sanctions Team. 


Responsibilities:

The GPO Payments Support and Enablement Project Consultant provides expertise to GPO, Product, Treasury Fulfillment and Service Operations (TFS&O), and Payments Technology partners.  You will join a close-knit and industrious team of professionals in our GPO organization where you will be responsible for the following:

  • Production Support – Operations related research on issues and requests for payments, remediation support for minor issues, and specific database configuration updates

  • Maintenance Support and Contingency Testing – Coordination of tasks and certifications from Operations teams for site rotations as well as contingency testing

  • Wire Database Updates – Review, create, and/or update database details related to configuration changes for FED/SWIFT/CHIPS and/or client preferences from GWIM and Small Business

  • Complex Client Testing and Setups – Provide feedback to Product, Sales, and Advisors on potential setups or testing requests from clients, brainstorm on efficiencies, and provide feedback on testing

Required Skills:

GPO recruits highly motivated individuals who can help the firm and its clients facilitate business.  Professionals in Operations come from various academic and professional backgrounds and display the following skill sets:

  • Minimum of 1 year of experience with Wire payments, Wire repair, Wire Customer Service, Wire Investigations, Sanctions or other payment operations activities

  • Working knowledge of Wire, SWIFT, FED, CHIPS

  • Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them

  • Ability to understand the bigger picture (risks, dependencies)

  • Cross functional with strong business analysis, problem solving, quality management and organization skills

Required Skills:

  • Excellent written and verbal communication skills

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Participate in and drive collaborative efforts to advance tools, technology, and process efficiencies

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Willing to learn and adapt to change, is a continuous learner

  • Working knowledge of Windows, Microsoft Office, and Internet tools (Microsoft Edge, Internet Explorer, Chrome)

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Global Payment Operations (GPO) organization supports Global Wire transfer and ACH payments for internal and external clients across multiple time zones and currencies through various channels.  This is managed through 6 COEs to drive global consistent processing and platforms. The COEs are responsible for monitoring payment flows 24X7, handling Non-Straight-Through items, overdraft exceptions, investigations, reporting, initiative support and sanctions screening in accordance with policies established by the Enterprise Global Economic Sanctions Team. 


Responsibilities:

The GPO Payments Support and Enablement Project Consultant provides expertise to GPO, Product, Treasury Fulfillment and Service Operations (TFS&O), and Payments Technology partners.  You will join a close-knit and industrious team of professionals in our GPO organization where you will be responsible for the following:

  • Production Support – Operations related research on issues and requests for payments, remediation support for minor issues, and specific database configuration updates

  • Maintenance Support and Contingency Testing – Coordination of tasks and certifications from Operations teams for site rotations as well as contingency testing

  • Wire Database Updates – Review, create, and/or update database details related to configuration changes for FED/SWIFT/CHIPS and/or client preferences from GWIM and Small Business

  • Complex Client Testing and Setups – Provide feedback to Product, Sales, and Advisors on potential setups or testing requests from clients, brainstorm on efficiencies, and provide feedback on testing

Required Skills:

GPO recruits highly motivated individuals who can help the firm and its clients facilitate business.  Professionals in Operations come from various academic and professional backgrounds and display the following skill sets:

  • Minimum of 1 year of experience with Wire payments, Wire repair, Wire Customer Service, Wire Investigations, Sanctions or other payment operations activities

  • Working knowledge of Wire, SWIFT, FED, CHIPS

  • Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them

  • Ability to understand the bigger picture (risks, dependencies)

  • Cross functional with strong business analysis, problem solving, quality management and organization skills

Required Skills:

  • Excellent written and verbal communication skills

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Participate in and drive collaborative efforts to advance tools, technology, and process efficiencies

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Willing to learn and adapt to change, is a continuous learner

  • Working knowledge of Windows, Microsoft Office, and Internet tools (Microsoft Edge, Internet Explorer, Chrome)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21062911

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Javier Flores

Referral Bonus:

0

Street Address

Primary Location:
8001 VILLA PARK DR, VA, Richmond, 23228