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Service Delivery Consultant - Core Technology Infrastructure

Charlotte, North Carolina;

Job Description:

Position Summary

At Enterprise Business Intelligence Technology (EBIT), our missions is to provide cost-effective, end-to-end business intelligence platform and development solutions across the firm. It is our goal to be the service provider of choice. Team Summary:

The Engagement and Transition Team is accountable for leading the Enterprise Business Intelligence Technology client engagement effort by identifying opportunities to refine our day-to-day processes with a customer-centric mindset.

The team currently has 3 core functions:

Engagement – Improve customer satisfaction - Client Engagement

  • Understand business requirement and provide recommendation on reporting tools and project details.
  • Seamless integration with core platforms - work closely with client and respective peer teams to ensure a smooth transition and development cycle between reporting platforms
  • Platform Selection – Define platform comparison matrix.
  • Website Development
  • Work closely with development team to design team and platform websites, author contents, testing result. Act as a product owner role in multiple Agile teams.
  • Business Intelligence Policy – Ensure BI platforms and respective data are managed according to enterprise standards
  • Define - Partner with Enterprise Data Management to define Business Intelligence specified usage policies - Action - Implement policies across all platforms and tenants
  • Applications Roadmapping – Define company-wide reporting footprint, reduce cost and work lean as a result - Understand Enterprise Processes – Document EARC process and understand technology product lifecycle. - Define Internal Procedures - Brainstorm and document internal EBIT operating procedures to vet product for company use - Other

Required Skills

• Minimum of 7+ years total technology support experience, with specific experience in the Business Intelligence domain

• Exceptional written and verbal communication skills

• Detail oriented and can author comprehensive documentation, ability to translate key technical concepts into layman’s terms

• Creative and ability to eye quality products in websites and PowerPoint

• Strong customer focus with outstanding interpersonal/relationship building skills

• Demonstrated experience in developing, aligning, socializing, monitoring, adapting, and delivering strategies in dynamic, rapidly changing environments

• Ability to work independently in a fast-paced team environment

• Plus: familiarity of enterprise architecture (EARC), governance, and policy creation

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

At Enterprise Business Intelligence Technology (EBIT), our missions is to provide cost-effective, end-to-end business intelligence platform and development solutions across the firm. It is our goal to be the service provider of choice. Team Summary:

The Engagement and Transition Team is accountable for leading the Enterprise Business Intelligence Technology client engagement effort by identifying opportunities to refine our day-to-day processes with a customer-centric mindset.

The team currently has 3 core functions:

Engagement – Improve customer satisfaction - Client Engagement

  • Understand business requirement and provide recommendation on reporting tools and project details.
  • Seamless integration with core platforms - work closely with client and respective peer teams to ensure a smooth transition and development cycle between reporting platforms
  • Platform Selection – Define platform comparison matrix.
  • Website Development
  • Work closely with development team to design team and platform websites, author contents, testing result. Act as a product owner role in multiple Agile teams.
  • Business Intelligence Policy – Ensure BI platforms and respective data are managed according to enterprise standards
  • Define - Partner with Enterprise Data Management to define Business Intelligence specified usage policies - Action - Implement policies across all platforms and tenants
  • Applications Roadmapping – Define company-wide reporting footprint, reduce cost and work lean as a result - Understand Enterprise Processes – Document EARC process and understand technology product lifecycle. - Define Internal Procedures - Brainstorm and document internal EBIT operating procedures to vet product for company use - Other

Required Skills

• Minimum of 7+ years total technology support experience, with specific experience in the Business Intelligence domain

• Exceptional written and verbal communication skills

• Detail oriented and can author comprehensive documentation, ability to translate key technical concepts into layman’s terms

• Creative and ability to eye quality products in websites and PowerPoint

• Strong customer focus with outstanding interpersonal/relationship building skills

• Demonstrated experience in developing, aligning, socializing, monitoring, adapting, and delivering strategies in dynamic, rapidly changing environments

• Ability to work independently in a fast-paced team environment

• Plus: familiarity of enterprise architecture (EARC), governance, and policy creation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21062451

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Kathleen Jones-Griffith

Referral Bonus:

0