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Rates e-Trading Application Support

New York, New York

Job Description:

Role Summary:  The e-Trading Application Support team will support part of the 2nd level e-Trading Support Team for end business users in Rates e-Trading.  In addition, they’ll be responsible for:

  • Providing high class Support to end-users for all e-Trading issues

  • Ownership and delivery of on-boarding support of or processes into the MAPS organization

  • Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts 

  • Monitoring of critical trading system environments

  • Troubleshooting system issues in a high demand environment

  • Proactive identification and resolution of problem hotspots

  • Identification of stability issues and owning/driving improvements

  • Tracking of support effort to enable effective issue hotspot reporting

  • Release implementation and enforcement of change management policy

  • Incident Management and Problem Management

  • Productivity Improvement - Identifying opportunities to simplify and improve processes

The FICC Electronic Trading MAPs Team is a new initiative to establish common support routines function across the FICC Electronic Trading Systems. BofA is building a team of 3 Rates SMES in New York to take ownership of the 2nd level Support for Rates Electronic Trading. The team approach is one of collaboration and will work closely with the current AMRS Rates MAPS Team as well as other Rates MAPS teams globally including teams in EMEA, APAC and India to support the AMRS Rates Electronic trading franchise. The Team will be part of the FICC Horizontal e-Trading Support team consisting of Rates, FX and EM team members, however they functionally align to the global rates team that consists of more than 50 people

The team has regular direct contact with multiple Rates trading business located in AMRS and will have the opportunity to interact with traders, salespeople, business management (COO), application development teams and multiple infrastructure teams.

Required Skills (Mandatory/ Must Have):

  • Experience with exchange connectivity and troubleshooting

  • Knowledge of the main client B2C (e.g. Tradeweb, Bloomberg) and interdealer D2D markets (e.g. MTS) software

  • Experience working within Rates e-Trading business – Products, flows, Pricing, RFQs trading principles

  • Enterprise Monitoring experience with one or more related tools:  ITRS Geneos, Splunk

  • Operating systems – Linux primarily - ability to navigate the operating system

  • Performed in a role that demonstrates application of the key ITIL principles Incident, Problem, Service Request and Event Management etc.

  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)

  • Job scheduling tools with one or more of the following - Autosys, Crontab

  • Must be resilient and confident working in a high pressure Front Office trading environment

Desired Skills:

  • Understanding of Infrastructure disciplines (networking, server, storage, messaging)

  • Excellent communication skills and a sense of urgency essential

  • Scripting languages: Unix Shell, Python

  • FIX protocol

  • Awareness of the regulatory environment (in particular MiFID II)

  • Splunk / AppDynamics

  • Product knowledge – Preferably a Rates eTrading subject matter expert with a demonstrated history of supporting the following: Request for Quote flows, Government Bonds, Agency and Supranational Bonds, Interest Rates Futures, Interest Rates Swaps, Inflation-linked Bonds

  • Pricing/Valuation knowledge yield curves, funding curves, bond and swap pricing

  • Interdealer (D2D) and Client (B2C) markets connectivity and flows

  • End-to-end knowledge of different trade-lifecycles (e.g. a client negotiation, order placed on interdealer market)

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary:  The e-Trading Application Support team will support part of the 2nd level e-Trading Support Team for end business users in Rates e-Trading.  In addition, they’ll be responsible for:

  • Providing high class Support to end-users for all e-Trading issues

  • Ownership and delivery of on-boarding support of or processes into the MAPS organization

  • Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts 

  • Monitoring of critical trading system environments

  • Troubleshooting system issues in a high demand environment

  • Proactive identification and resolution of problem hotspots

  • Identification of stability issues and owning/driving improvements

  • Tracking of support effort to enable effective issue hotspot reporting

  • Release implementation and enforcement of change management policy

  • Incident Management and Problem Management

  • Productivity Improvement - Identifying opportunities to simplify and improve processes

The FICC Electronic Trading MAPs Team is a new initiative to establish common support routines function across the FICC Electronic Trading Systems. BofA is building a team of 3 Rates SMES in New York to take ownership of the 2nd level Support for Rates Electronic Trading. The team approach is one of collaboration and will work closely with the current AMRS Rates MAPS Team as well as other Rates MAPS teams globally including teams in EMEA, APAC and India to support the AMRS Rates Electronic trading franchise. The Team will be part of the FICC Horizontal e-Trading Support team consisting of Rates, FX and EM team members, however they functionally align to the global rates team that consists of more than 50 people

The team has regular direct contact with multiple Rates trading business located in AMRS and will have the opportunity to interact with traders, salespeople, business management (COO), application development teams and multiple infrastructure teams.

Required Skills (Mandatory/ Must Have):

  • Experience with exchange connectivity and troubleshooting

  • Knowledge of the main client B2C (e.g. Tradeweb, Bloomberg) and interdealer D2D markets (e.g. MTS) software

  • Experience working within Rates e-Trading business – Products, flows, Pricing, RFQs trading principles

  • Enterprise Monitoring experience with one or more related tools:  ITRS Geneos, Splunk

  • Operating systems – Linux primarily - ability to navigate the operating system

  • Performed in a role that demonstrates application of the key ITIL principles Incident, Problem, Service Request and Event Management etc.

  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)

  • Job scheduling tools with one or more of the following - Autosys, Crontab

  • Must be resilient and confident working in a high pressure Front Office trading environment

Desired Skills:

  • Understanding of Infrastructure disciplines (networking, server, storage, messaging)

  • Excellent communication skills and a sense of urgency essential

  • Scripting languages: Unix Shell, Python

  • FIX protocol

  • Awareness of the regulatory environment (in particular MiFID II)

  • Splunk / AppDynamics

  • Product knowledge – Preferably a Rates eTrading subject matter expert with a demonstrated history of supporting the following: Request for Quote flows, Government Bonds, Agency and Supranational Bonds, Interest Rates Futures, Interest Rates Swaps, Inflation-linked Bonds

  • Pricing/Valuation knowledge yield curves, funding curves, bond and swap pricing

  • Interdealer (D2D) and Client (B2C) markets connectivity and flows

  • End-to-end knowledge of different trade-lifecycles (e.g. a client negotiation, order placed on interdealer market)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21061999

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Edward Paffendorf IV

Referral Bonus:

0

Street Address

Primary Location:
ONE BRYANT PARK, NY, New York, 10036