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Data Engineer II- Workforce Mgmt Reporting and Analytics

Jacksonville, Florida;

Job Description:

LOB Job Description:

Responsible for developing and delivering data solutions to accomplish technology and business goals. Codes design and delivery tasks associated with the integration, cleaning, transformation and control of data in operational and analytics data systems. Works with stakeholders, Product Owners, and Software Engineers to aid in the implementation of data requirements, performance analysis, research and troubleshooting. Familiar with the data engineering practices of the bank. Contributes to story refinement/defining requirements. Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle. Understands and utilizes basic architecture components in solution development. Codes solutions to integrate, clean, transform and control data in operational and/or analytics data systems per the defined acceptance criteria. Works across development teams to understand and aid in the delivery of data requirements Assembles large, complex data sets that meet functional / non-functional requirements. Builds processes supporting data transformation, data structures, metadata, data quality controls, dependency and workload management. Defines and builds data pipelines that enable faster, better, data-informed decision-making within the business. Contributes to existing test suites (integration, regression, performance), analyzes test reports, identifies any test issues/errors, and triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Adheres to team delivery/release process and cadence pertaining to code deployment and release Identifies gaps in data management standards adherence and works with appropriate partners to develop plans to close gaps. Individual contributor.
Required Skills:
2+ years of experience in at least one of the following areas:  Call Center Reporting, Workforce Management Reporting, IEX platform proficiency, Genesys call routing and skilling familiarity
Perform advanced data extraction from various source databases, normalization of data, and automation of processes
Proficiency with SQL, OBI; Splunk; Tableau (report creation, and conditioning)
Strong organizational and time management skills
Excellent oral and written communication skills - Specifically to WFM related topics and deliverables
Ability to work in a fast-paced, high-profile environment
Proven ability to demonstrate/act with urgency
Proficient with Microsoft Office suite
Strong analytical skills
Schedule flexibility in support of a 24-hour operation
Desired Skills:
3+ years in a blended call center environment
Knowledge of  WFM, IEX or other Workforce Management Applications
Experience managing call center tools and functions including inbound call delivery queues and IVR
Experience conditioning large data sets into actionable updates/report outs
Proven ability to influence others
Ability to adapt in a constantly changing environment
Experience conducting tactical forecasting
Programming knowledge (VBA, Python)
MS Excel automation experience
Knowledge of EET/ETS functions and process flow within the bank

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

LOB Job Description:

Responsible for developing and delivering data solutions to accomplish technology and business goals. Codes design and delivery tasks associated with the integration, cleaning, transformation and control of data in operational and analytics data systems. Works with stakeholders, Product Owners, and Software Engineers to aid in the implementation of data requirements, performance analysis, research and troubleshooting. Familiar with the data engineering practices of the bank. Contributes to story refinement/defining requirements. Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle. Understands and utilizes basic architecture components in solution development. Codes solutions to integrate, clean, transform and control data in operational and/or analytics data systems per the defined acceptance criteria. Works across development teams to understand and aid in the delivery of data requirements Assembles large, complex data sets that meet functional / non-functional requirements. Builds processes supporting data transformation, data structures, metadata, data quality controls, dependency and workload management. Defines and builds data pipelines that enable faster, better, data-informed decision-making within the business. Contributes to existing test suites (integration, regression, performance), analyzes test reports, identifies any test issues/errors, and triages the underlying cause. Documents and communicates required information for deployment, maintenance, support, and business functionality. Adheres to team delivery/release process and cadence pertaining to code deployment and release Identifies gaps in data management standards adherence and works with appropriate partners to develop plans to close gaps. Individual contributor.
Required Skills:
2+ years of experience in at least one of the following areas:  Call Center Reporting, Workforce Management Reporting, IEX platform proficiency, Genesys call routing and skilling familiarity
Perform advanced data extraction from various source databases, normalization of data, and automation of processes
Proficiency with SQL, OBI; Splunk; Tableau (report creation, and conditioning)
Strong organizational and time management skills
Excellent oral and written communication skills - Specifically to WFM related topics and deliverables
Ability to work in a fast-paced, high-profile environment
Proven ability to demonstrate/act with urgency
Proficient with Microsoft Office suite
Strong analytical skills
Schedule flexibility in support of a 24-hour operation
Desired Skills:
3+ years in a blended call center environment
Knowledge of  WFM, IEX or other Workforce Management Applications
Experience managing call center tools and functions including inbound call delivery queues and IVR
Experience conditioning large data sets into actionable updates/report outs
Proven ability to influence others
Ability to adapt in a constantly changing environment
Experience conducting tactical forecasting
Programming knowledge (VBA, Python)
MS Excel automation experience
Knowledge of EET/ETS functions and process flow within the bank

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21061767

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Ridout

Referral Bonus:

0