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EAC Compliance & Operational Risk Manager

Charlotte, North Carolina;

Job Description:

The EAC C&OR Manager assists in engaging other C&OR officers, including horizontal coverage owners and EAC, to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The EAC C&OR Manager also assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries

Activities this role performs for their area of coverage include, but are not limited to:

• Produces and/or oversees the development of independent risk management reporting as input into governance and management routines
• Contributes to participation in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers (trade associations, PACs, lobbyists, consumer groups, and media) in the EAC subject area to identify and mitigate emerging risks
• Identifies regulatory training needs and provides subject matter expertise to support the development of training curriculum
• Develops and maintains C&OR-owned policies/standards and reviews relevant FLU/CF-owned policies and standards to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage, advises business leaders on those changes, directs the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenges the implementation plan as needed; maintains a comprehensive regulatory inventory
• Identifies, aggregates, reports, escalates, inspects and challenges remediation plans, and performs thematic analysis on FLU/CF-owned issues and control enhancements
• Ensures C&OR “owned” issues and control enhancements are identified and addressed appropriately and timely
• Contributes to or leads development of risk coverage plans, executes and / or oversees execution of monitoring, testing and risk assessments, and communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA) related to EAC themes or trends
• Reviews and challenges internal and external operational loss events, including development of remediation plans to strengthen controls, and approves where appropriate
• Participates in Scenario Analysis activities for coverage areas and challenges as appropriate
• Ensures metrics are designed to measure key risks and control performance, monitors and reports on metric performance and breach remediation

Required Skills: Minimum Years of Business & Functional Experience: 7 years
Degree Required: Bachelor’s Degree or Equivalent experience

Desired Skills: In depth knowledge of or certification in law, rule, regulation or area of coverage (ie: SCRA, Privacy); Desired: Association of Privacy Professional (IAPP) accredited certification programs for Privacy EAC

This individual would have oversight and execution accountability across the Change Operations team
 The role will need to engage across technology, data, reporting, and support teams to ensure consistent and predictable delivery against Enterprise Change Management priorities and FLU/CF business needs
 The individual in this role may also need to take on both direct and indirect leadership of projects and people on the team with focus spanning across strategic direction, technology execution, metric creation and communication, and FLU/CF support
 Must understand the change management process and supporting tools with an eye on risk management and operational excellence.

Bachelor's degree
Facilitation – Demonstrates the knowledge, skills, motivations, and behaviors required to be a successful meeting facilitator, such as:
     •  Delivers materials effectively while maintaining audience attention
     •  Uses a variety of methods to effectively facilitate discussions and transfer information to key audiences

Communication – Demonstrates ability to develop and deliver concise, professional to various levels of the organization from senior leaders to front line change practitioners

Analytical skills – Able to analyze data and trends at a deeper level, report and escalate when needed, recognize trends in performance and identify systemic skill gaps to curate solutions and readiness needs.

Change adoption – Seeks best practices and insights, reaches beyond own experience, engages top performers and global resources for input on best practices.

Prioritization – Identifies key drivers and opportunities; identifies levers that influence trends; then prioritizes focus for greatest and most critical impact.

Ownership – Demonstrates personal accountability to drive new initiatives that accelerate adoption, drive skills development and take performance to the next level.

Experience – 5 or more years of relevant experience with  change management preferred.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The EAC C&OR Manager assists in engaging other C&OR officers, including horizontal coverage owners and EAC, to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The EAC C&OR Manager also assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries

Activities this role performs for their area of coverage include, but are not limited to:

• Produces and/or oversees the development of independent risk management reporting as input into governance and management routines
• Contributes to participation in industry forums and monitors regulatory expectations, emerging legislation and regulation, political scrutiny, litigation and key influencers (trade associations, PACs, lobbyists, consumer groups, and media) in the EAC subject area to identify and mitigate emerging risks
• Identifies regulatory training needs and provides subject matter expertise to support the development of training curriculum
• Develops and maintains C&OR-owned policies/standards and reviews relevant FLU/CF-owned policies and standards to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage, advises business leaders on those changes, directs the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenges the implementation plan as needed; maintains a comprehensive regulatory inventory
• Identifies, aggregates, reports, escalates, inspects and challenges remediation plans, and performs thematic analysis on FLU/CF-owned issues and control enhancements
• Ensures C&OR “owned” issues and control enhancements are identified and addressed appropriately and timely
• Contributes to or leads development of risk coverage plans, executes and / or oversees execution of monitoring, testing and risk assessments, and communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA) related to EAC themes or trends
• Reviews and challenges internal and external operational loss events, including development of remediation plans to strengthen controls, and approves where appropriate
• Participates in Scenario Analysis activities for coverage areas and challenges as appropriate
• Ensures metrics are designed to measure key risks and control performance, monitors and reports on metric performance and breach remediation

Required Skills: Minimum Years of Business & Functional Experience: 7 years
Degree Required: Bachelor’s Degree or Equivalent experience

Desired Skills: In depth knowledge of or certification in law, rule, regulation or area of coverage (ie: SCRA, Privacy); Desired: Association of Privacy Professional (IAPP) accredited certification programs for Privacy EAC

This individual would have oversight and execution accountability across the Change Operations team
 The role will need to engage across technology, data, reporting, and support teams to ensure consistent and predictable delivery against Enterprise Change Management priorities and FLU/CF business needs
 The individual in this role may also need to take on both direct and indirect leadership of projects and people on the team with focus spanning across strategic direction, technology execution, metric creation and communication, and FLU/CF support
 Must understand the change management process and supporting tools with an eye on risk management and operational excellence.

Bachelor's degree
Facilitation – Demonstrates the knowledge, skills, motivations, and behaviors required to be a successful meeting facilitator, such as:
     •  Delivers materials effectively while maintaining audience attention
     •  Uses a variety of methods to effectively facilitate discussions and transfer information to key audiences

Communication – Demonstrates ability to develop and deliver concise, professional to various levels of the organization from senior leaders to front line change practitioners

Analytical skills – Able to analyze data and trends at a deeper level, report and escalate when needed, recognize trends in performance and identify systemic skill gaps to curate solutions and readiness needs.

Change adoption – Seeks best practices and insights, reaches beyond own experience, engages top performers and global resources for input on best practices.

Prioritization – Identifies key drivers and opportunities; identifies levers that influence trends; then prioritizes focus for greatest and most critical impact.

Ownership – Demonstrates personal accountability to drive new initiatives that accelerate adoption, drive skills development and take performance to the next level.

Experience – 5 or more years of relevant experience with  change management preferred.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21061331

Band: H4

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

James Henry

Referral Bonus:

0