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FX OPERATIONS ANALYST

Charlotte, North Carolina

Job Description:

FDCO Overview

The Fixed Income, Currency and Commodities (FICC) & Derivative Core Operations (FDCO) team perform end to end trade control, confirmation and settlements processes across FICC businesses and provides utility OTC derivative confirmation and settlement services for non FICC businesses.

Within FDCO, the teams provide multiple services such as FICC trade control, Foreign Exchange (FX) electronic matching and settlement, Over the Counter (OTC) derivative confirmation and settlement, and commodities operations.

Job Description

An exciting opportunity to join the GFX Operations Platinum and Gold Client Service Team. 

The role entails responsibility for providing dedicated support to the bank’s top tier clients in a challenging and fast paced environment.  

Manage sustained proficiency of complete, accurate and timely processes, responsibility for the investigation and resolution of exceptions to the confirmation and settlement of Foreign Exchange transactions as well as post trade settlement investigation. Payment verification may also be required.  

Communication by phone and email is required while providing exceptional customer service to both client and internal service partners. 

Responsibilities

Involvement in strategy working groups to support strategies and process improvement efforts. Engagement with global team to collaborate to deliver idea generation and process enhancement, with a view to continually improve service levels and design model. 

Requirements
• Self-motivated individual who is an active and collaborative team member.
• Continuous learner with the desire to succeed and grow to become a subject matter expert. 
• Ability to develop and maintain strong relationships with clients. 
• Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.
• Excellent attention to detail, consistent performer with a focus on accuracy and client delight. Holds self and others accountable for high performance standards.
• Logical approach to problem solving. 
• Experience working in a financial institution in an Operations environment supporting FX or other institutionally traded financial products is desirable but not required.

Other Qualifications

∙ Strives to bring new thoughts and ideas in order to drive innovation and unique solutions.
∙ Excels in working among diverse viewpoints to determine the best path forward during problem resolution.
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

FDCO Overview

The Fixed Income, Currency and Commodities (FICC) & Derivative Core Operations (FDCO) team perform end to end trade control, confirmation and settlements processes across FICC businesses and provides utility OTC derivative confirmation and settlement services for non FICC businesses.

Within FDCO, the teams provide multiple services such as FICC trade control, Foreign Exchange (FX) electronic matching and settlement, Over the Counter (OTC) derivative confirmation and settlement, and commodities operations.

Job Description

An exciting opportunity to join the GFX Operations Platinum and Gold Client Service Team. 

The role entails responsibility for providing dedicated support to the bank’s top tier clients in a challenging and fast paced environment.  

Manage sustained proficiency of complete, accurate and timely processes, responsibility for the investigation and resolution of exceptions to the confirmation and settlement of Foreign Exchange transactions as well as post trade settlement investigation. Payment verification may also be required.  

Communication by phone and email is required while providing exceptional customer service to both client and internal service partners. 

Responsibilities

Involvement in strategy working groups to support strategies and process improvement efforts. Engagement with global team to collaborate to deliver idea generation and process enhancement, with a view to continually improve service levels and design model. 

Requirements
• Self-motivated individual who is an active and collaborative team member.
• Continuous learner with the desire to succeed and grow to become a subject matter expert. 
• Ability to develop and maintain strong relationships with clients. 
• Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.
• Excellent attention to detail, consistent performer with a focus on accuracy and client delight. Holds self and others accountable for high performance standards.
• Logical approach to problem solving. 
• Experience working in a financial institution in an Operations environment supporting FX or other institutionally traded financial products is desirable but not required.

Other Qualifications

∙ Strives to bring new thoughts and ideas in order to drive innovation and unique solutions.
∙ Excels in working among diverse viewpoints to determine the best path forward during problem resolution.
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21061141

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kimberly Ravlich

Referral Bonus:

0

Street Address

Primary Location:
200 N College St, NC, Charlotte, 28255