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Production Services Lead

Sao Paulo, , Brazil

Job Description:

Technology searches for a Technology Production Support (AVP Level)

Application Production Services Technology group is currently looking for a motivated and analytical technology Production Support Analyst to compose the 24x7 support team.

Responsibilities

  • Incident & Problem Management for the supported applications (i.e Matera, SGR, CRK Evolution, FEPWEB);
  • Production Support Management for Vendor and Internal Developed Local Applications (L1 and L2). SME enriched support. Vendor liaison for L3 Support;
  • Business Support for Vendor Applications Functions and Processes;
  • Production Environment Stability: making sure the Applications are up and running;
  • Production environment alerting management via monitoring tools;
  • Change & Release Management for the supported Applications;
  • Change Management for Market releases upgrades and regular Vendor Application upgrades;
  • Software Quality Assurance for Brazilian Market releases upgrades (Vendor);
  • Brazil Technology Business Continuity: Failover/Fallback and Related Activities for the supported applications;
  • Local Management Support for Global Patches and Releases.

Core skills and requirements

  • Flexible working hours – will compose a 24 x7 Production Support Team;
  • Advanced Portuguese and English. Interviews will happen in both languages;
  • Previous experience in Monitoring Tools, creating Dashboards and adding Infrastructure and Application pieces to be monitored (i.e. Splunk, AppDynamics, ITRS, Zabbix);
  • Strong knowledge on SQL databases, being able to manage release management and address performance issues;
  • Strong knowledge of Brazilian Banking Products – Boleto Issuance, Payment Systems, i.e.;
  • Have supported Investment Bank on FICC and/or Backoffice Areas in International Banks is a strong differential.
  • Strong Analytical/Troubleshooting skills (isolate components and identify root causes);
  • Strong knowledge in ITIL (Certification is a differential);
  • Excellent communication skills and ability to write concise and clear reports in English;
  • Must be a problem solver, work collaboratively and positive attitude facing stressful situations.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Technology searches for a Technology Production Support (AVP Level)

Application Production Services Technology group is currently looking for a motivated and analytical technology Production Support Analyst to compose the 24x7 support team.

Responsibilities

  • Incident & Problem Management for the supported applications (i.e Matera, SGR, CRK Evolution, FEPWEB);
  • Production Support Management for Vendor and Internal Developed Local Applications (L1 and L2). SME enriched support. Vendor liaison for L3 Support;
  • Business Support for Vendor Applications Functions and Processes;
  • Production Environment Stability: making sure the Applications are up and running;
  • Production environment alerting management via monitoring tools;
  • Change & Release Management for the supported Applications;
  • Change Management for Market releases upgrades and regular Vendor Application upgrades;
  • Software Quality Assurance for Brazilian Market releases upgrades (Vendor);
  • Brazil Technology Business Continuity: Failover/Fallback and Related Activities for the supported applications;
  • Local Management Support for Global Patches and Releases.

Core skills and requirements

  • Flexible working hours – will compose a 24 x7 Production Support Team;
  • Advanced Portuguese and English. Interviews will happen in both languages;
  • Previous experience in Monitoring Tools, creating Dashboards and adding Infrastructure and Application pieces to be monitored (i.e. Splunk, AppDynamics, ITRS, Zabbix);
  • Strong knowledge on SQL databases, being able to manage release management and address performance issues;
  • Strong knowledge of Brazilian Banking Products – Boleto Issuance, Payment Systems, i.e.;
  • Have supported Investment Bank on FICC and/or Backoffice Areas in International Banks is a strong differential.
  • Strong Analytical/Troubleshooting skills (isolate components and identify root causes);
  • Strong knowledge in ITIL (Certification is a differential);
  • Excellent communication skills and ability to write concise and clear reports in English;
  • Must be a problem solver, work collaboratively and positive attitude facing stressful situations.

Shift:

Hours Per Week: 

40

Learn more about this role

Full time

JR-21060739

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Juliana Sales

Referral Bonus:

0