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Windows systems Administrator

Chester, , United Kingdom;

Job Description:

Job Title: Windows System Admin

Corporate Title: Vice President

Location: Chester, Bromley, Camberley

Role Description:

The global Technology and Operations Windows team provide high quality, comprehensive infrastructure and operating system support services to business technology partners on a globally consistent basis. These services cover the resolution of infrastructure/operating system Incidents & Problems, along with an in-depth proactive assessment program that ensures the ongoing stability of core systems. The team leverages a deep understanding of applications, data and business requirements to complement both the enterprise operations and domain design and build teams in providing the highest quality infrastructure support services.

•             3rd Line Windows systems consultation, support and administration

•             Incident triage, investigation and restoration

•             Problem root cause analysis and known error recording

•             Co-ordination of Event resolution in conjunction with offshore peer platform teams

•             Facilitate warm hand off of Service Requests to platform teams

•             Disaster failover, recovery and isolation testing

•             Work against pre-determined working practices with fixed scope

•             Enforce policy, standards and procedure

•             Management activity reports

•             Participate in evidence gathering as part of regular audit reviews

•             Vulnerability remediation and configuration drift management

•             Project logistics and delivery

•             Software release and change management

The Team:

The EMEA Windows Operations support team are a technologically inquisitive group that thrives in a dynamic environment. The team offers a wide gamut of cross platform educational possibilities due to the variety of Windows challenges and technical knowhow on tap, whilst always fostering an approachable demeanour.

Core Skills:

Desired Competencies

Excellent troubleshooting skills in conjunction with a proactive mind set.

Comfortable with operating in a fast paced and often challenging environment.

Familiarity with ITIL frameworks within BMC Remedy (Incident/Problem/Known Error/Change)

Practical experience in administering operating systems with a focus on Windows 

Good appreciation of infrastructure topologies such as DNS/DHCP/SAN/NAS/AD

Exposure to O/S virtualization technologies

Knowledge of scripting

Preferred

•             Experience of working within a regulated/corporate environment, supporting 60K+ server across multiple regions.

•             Strong Windows 2008/2012/2016 core technical skills, including core performance monitoring and troubleshooting.

•             Experience of ESX and VMWare skills

•             Strong PowerShell scripting experience

•             Strong Microsoft Clustering knowledge and experience

•             Experience of Bladelogic toolset and vulnerability patching toolsets

•             MCSE/MCSA would be ideal but not essential.

•             SAN attached storage configuration and troubleshooting (pref. - EMC).

•             Customer service focused with excellent interpersonal and communications skills, able to manage business users as well as technical associates

•             A problem solver, capable of working across organizational boundaries to drive change

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Windows System Admin

Corporate Title: Vice President

Location: Chester, Bromley, Camberley

Role Description:

The global Technology and Operations Windows team provide high quality, comprehensive infrastructure and operating system support services to business technology partners on a globally consistent basis. These services cover the resolution of infrastructure/operating system Incidents & Problems, along with an in-depth proactive assessment program that ensures the ongoing stability of core systems. The team leverages a deep understanding of applications, data and business requirements to complement both the enterprise operations and domain design and build teams in providing the highest quality infrastructure support services.

•             3rd Line Windows systems consultation, support and administration

•             Incident triage, investigation and restoration

•             Problem root cause analysis and known error recording

•             Co-ordination of Event resolution in conjunction with offshore peer platform teams

•             Facilitate warm hand off of Service Requests to platform teams

•             Disaster failover, recovery and isolation testing

•             Work against pre-determined working practices with fixed scope

•             Enforce policy, standards and procedure

•             Management activity reports

•             Participate in evidence gathering as part of regular audit reviews

•             Vulnerability remediation and configuration drift management

•             Project logistics and delivery

•             Software release and change management

The Team:

The EMEA Windows Operations support team are a technologically inquisitive group that thrives in a dynamic environment. The team offers a wide gamut of cross platform educational possibilities due to the variety of Windows challenges and technical knowhow on tap, whilst always fostering an approachable demeanour.

Core Skills:

Desired Competencies

Excellent troubleshooting skills in conjunction with a proactive mind set.

Comfortable with operating in a fast paced and often challenging environment.

Familiarity with ITIL frameworks within BMC Remedy (Incident/Problem/Known Error/Change)

Practical experience in administering operating systems with a focus on Windows 

Good appreciation of infrastructure topologies such as DNS/DHCP/SAN/NAS/AD

Exposure to O/S virtualization technologies

Knowledge of scripting

Preferred

•             Experience of working within a regulated/corporate environment, supporting 60K+ server across multiple regions.

•             Strong Windows 2008/2012/2016 core technical skills, including core performance monitoring and troubleshooting.

•             Experience of ESX and VMWare skills

•             Strong PowerShell scripting experience

•             Strong Microsoft Clustering knowledge and experience

•             Experience of Bladelogic toolset and vulnerability patching toolsets

•             MCSE/MCSA would be ideal but not essential.

•             SAN attached storage configuration and troubleshooting (pref. - EMC).

•             Customer service focused with excellent interpersonal and communications skills, able to manage business users as well as technical associates

•             A problem solver, capable of working across organizational boundaries to drive change

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21060215

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

James Bannerman

Referral Bonus:

0