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Collateral Specialist

Fort Worth, Texas

Job Description:

Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.

Responsibilities include timely analysis and research of lien release documents for Auto, Recreational Vehicle, Marine, Motorcycle and Aircraft installment loans. Fast paced production based environment in which performance is based on speed and accuracy. Undetected errors could have measurable impact on external customer and dealer relationships. Responsibilities also include the ability to work both independently and in a team environment with minimal supervision. Flexibility to switch between assignments/job functions as needed and resolve routine problems independently

Required Skills:

  • Solid knowledge of overall PC functionality in a Windows environment and ability to navigate through web based systems.
  • Strong 10-Key and typing skills
  • Strong organizational and time management skills to perform multiple tasks within limited time frames.
  • Ability to adapt quickly to change without negative impact to performance and/or productivity.
  • Excellent interpersonal and communication skills, written and verbal.
  • Exhibit professional demeanor in all situations.
  • Strong team player.
  • Excellent analytic and problem-solving skills
  •  Ability to work independently, while managing pipeline, call volumes and workflow coordination, with minimal supervision.
  • Must be able to lift 25lbs.
  • Must have a recent proven track record of providing excellent customer service skills with high call volume to customers, dealers and Dept of Motor Vehicles

Desired Skills:

  • Knowledge of title processes with the DMVs.
  • Dealer experience
  • Previous auto specialty knowledge

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8:00am - 5:00pm

Referral Bonus Amount:

0

Job Description:

Associate should have knowledge necessary to research and/or service active and/or paid off automobile, marine and recreational vehicle collateral. Works in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected. Completes reports and logs work assignments as required. May have direct contact with bank customers, state licensing agencies, and business partners and is expected to present self and department in a professional manner. Will require good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment. Should effectively use Outlook, Excel and Word as required by team function. Must have ability to work independently, set priorities, and solve routine problems without direct supervision. Will be required to demonstrate adaptability to change, show leadership abilities in team huddles and meetings, and an ability to work in a self-directed team environment. Undetected errors could have measurable impact on external customer and dealer relationships.

Responsibilities include timely analysis and research of lien release documents for Auto, Recreational Vehicle, Marine, Motorcycle and Aircraft installment loans. Fast paced production based environment in which performance is based on speed and accuracy. Undetected errors could have measurable impact on external customer and dealer relationships. Responsibilities also include the ability to work both independently and in a team environment with minimal supervision. Flexibility to switch between assignments/job functions as needed and resolve routine problems independently

Required Skills:

  • Solid knowledge of overall PC functionality in a Windows environment and ability to navigate through web based systems.
  • Strong 10-Key and typing skills
  • Strong organizational and time management skills to perform multiple tasks within limited time frames.
  • Ability to adapt quickly to change without negative impact to performance and/or productivity.
  • Excellent interpersonal and communication skills, written and verbal.
  • Exhibit professional demeanor in all situations.
  • Strong team player.
  • Excellent analytic and problem-solving skills
  •  Ability to work independently, while managing pipeline, call volumes and workflow coordination, with minimal supervision.
  • Must be able to lift 25lbs.
  • Must have a recent proven track record of providing excellent customer service skills with high call volume to customers, dealers and Dept of Motor Vehicles

Desired Skills:

  • Knowledge of title processes with the DMVs.
  • Dealer experience
  • Previous auto specialty knowledge

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21059557

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jessica Horn

Referral Bonus:

0

Street Address

Primary Location:
4200 AMON CARTER BLVD, TX, Fort Worth, 76155