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Production Services Lead

Charlotte, North Carolina;

Job Description:

The resource would work with various Line of Businesses of CSWT and manage Online Banking/Mobile Lower Level (primarily UNIX) environments. The responsibilities include but are not limited to managing the environments by minimizing defects in an agile manner, deploying business and infrastructure software across both Lower Level and PROD environments for releases, implementing configurations and manual software changes, maintaining the software levels as per security standards. Multiple testing environments and servers and releases must be supported in parallel.

Position Summary

Core Technology Infrastructure Organization
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Mandatory skill set:
  • Strong Unix background

  • Degree in Computer Science, Electronics, Communication, Information Technology with at least 5 years experience in the field

  • Proven leadership skills with record of excellent workmanship, dedication, and ownership

  • Leads by example, others look to you for expertise

  • Proactive team member with a history of leading, implementing and documenting process improvements Ability to multi-task and prioritize workload

Primary Skill

  • Critical Thinking

Secondary Skill

  • Attention to Detail

Tertiary Skill

  • Analytical Thinking

Required Skills

  • College degree in IT with a minimum of 5 years experience supporting a large company with multiple critical applications

  • Software Delivery using an automated toolset such as Ansible Tower, UrbanCode Deploy, etc. (Minimum 4 years of experience)

  • UNIX/Linux Operating System and Infrastructure: SAN, NAS, filesystems, debugging server and service issues in single and multi-tier system and application architectures, system commnds such as cd/tail/top/ls/vi/ssh/ps/telnet etc, and so on (Minimum 4 years of experience)

  • Hands-on knowledge of UNIX Shell, Perl, Python, and similar scripting language (Minimum 2 years of experience)

  • Continuous Integration & Deployment knowledge and hands on skill involving any or all of Jenkins, Maven/Ant, JFrog Artifactory, TFS/BitBucket, and similar CI/CD technologies

  • Agile Software Delivery • Extensive WebSphere troubleshooting in Linux, networking and following applications from login to activation (Minimum 5 years experience)

  • Exposure and/or hands-on knowledge of UNIX Shell, Perl, Python, and similar scripting language

  • Working experience on UNIX Application Environments: Websphere, Tomcat, JBOSS, etc.

  • Experience with web application communication protocols - SOAP, HTTP, XML etc

  • Understanding of web application architecture • Ability to troubleshoot and analyze enterprise java applications- end to end flow

  • Good Database experience – Comfortable using/writing SQL queries

  • Exposure with troubleshooting issues related to Routers/dns/vip/wip/firewall/ports etc

  • Basic knowledge on MQ’s

Desired Skills

Desired skills include:
  • Exposure to financial, banking business processes, technologies, system and process architecture

  • Experience supporting large scale releases • Environment Management skills on UNIX

  • Secure software delivery

  • Release management

  • Networking skills

  • Java Technologies & Containers

  • Knowledge of Ansible Tower and XLRelease Other related skills MUST include:

  • The ability to communicate clearly and effectively (Verbally and Written) with the business and Teammates

  • Self-starter

  • Think independently, be proactive and take initiative from little or no requirements

  • Understand and leverage existing common code opportunities

  • Good oral and written communication skills.

  • Good team player.

  • Flexible shift schedule; ability to work evenings and weekends as needed

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Production Services lead is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The resource would work with various Line of Businesses of CSWT and manage Online Banking/Mobile Lower Level (primarily UNIX) environments. The responsibilities include but are not limited to managing the environments by minimizing defects in an agile manner, deploying business and infrastructure software across both Lower Level and PROD environments for releases, implementing configurations and manual software changes, maintaining the software levels as per security standards. Multiple testing environments and servers and releases must be supported in parallel.

Position Summary

Core Technology Infrastructure Organization
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Mandatory skill set:
  • Strong Unix background

  • Degree in Computer Science, Electronics, Communication, Information Technology with at least 5 years experience in the field

  • Proven leadership skills with record of excellent workmanship, dedication, and ownership

  • Leads by example, others look to you for expertise

  • Proactive team member with a history of leading, implementing and documenting process improvements Ability to multi-task and prioritize workload

Primary Skill

  • Critical Thinking

Secondary Skill

  • Attention to Detail

Tertiary Skill

  • Analytical Thinking

Required Skills

  • College degree in IT with a minimum of 5 years experience supporting a large company with multiple critical applications

  • Software Delivery using an automated toolset such as Ansible Tower, UrbanCode Deploy, etc. (Minimum 4 years of experience)

  • UNIX/Linux Operating System and Infrastructure: SAN, NAS, filesystems, debugging server and service issues in single and multi-tier system and application architectures, system commnds such as cd/tail/top/ls/vi/ssh/ps/telnet etc, and so on (Minimum 4 years of experience)

  • Hands-on knowledge of UNIX Shell, Perl, Python, and similar scripting language (Minimum 2 years of experience)

  • Continuous Integration & Deployment knowledge and hands on skill involving any or all of Jenkins, Maven/Ant, JFrog Artifactory, TFS/BitBucket, and similar CI/CD technologies

  • Agile Software Delivery • Extensive WebSphere troubleshooting in Linux, networking and following applications from login to activation (Minimum 5 years experience)

  • Exposure and/or hands-on knowledge of UNIX Shell, Perl, Python, and similar scripting language

  • Working experience on UNIX Application Environments: Websphere, Tomcat, JBOSS, etc.

  • Experience with web application communication protocols - SOAP, HTTP, XML etc

  • Understanding of web application architecture • Ability to troubleshoot and analyze enterprise java applications- end to end flow

  • Good Database experience – Comfortable using/writing SQL queries

  • Exposure with troubleshooting issues related to Routers/dns/vip/wip/firewall/ports etc

  • Basic knowledge on MQ’s

Desired Skills

Desired skills include:
  • Exposure to financial, banking business processes, technologies, system and process architecture

  • Experience supporting large scale releases • Environment Management skills on UNIX

  • Secure software delivery

  • Release management

  • Networking skills

  • Java Technologies & Containers

  • Knowledge of Ansible Tower and XLRelease Other related skills MUST include:

  • The ability to communicate clearly and effectively (Verbally and Written) with the business and Teammates

  • Self-starter

  • Think independently, be proactive and take initiative from little or no requirements

  • Understand and leverage existing common code opportunities

  • Good oral and written communication skills.

  • Good team player.

  • Flexible shift schedule; ability to work evenings and weekends as needed

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Production Services lead is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21058453

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taimour Khan

Referral Bonus:

0