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Client Service Representative

Dublin, , Ireland

Job Description:

Job Title: Client Service Representative

Corporate Title: Vice President

Location: Dublin

Role Description:

We are seeking to recruit a talented, motivated individual for the Global Custody and Agency Services (GCAS) Client Service Team based in Central Park, Dublin. GCAS Client Services is a client-facing team, responsible for consistent service delivery of GCAS products and services. The Client Service Representative role is pivotal in supporting our clients, and the business, in everything transactional and operational.

The successful applicant will be capable of delivering consistent, top quality client service while complying with internal procedures, controls and regulatory requirements in a dynamic, fast-paced environment. Acting as the client champion within the organisation you will enhance the service proposition to clients while also helping to reduce risk and create operational efficiency. Creating a strong value proposition and developing the day-to-day client relationships.

The Client Service Representative is a key contributor in managing the GCAS book of business across Global Custody, Escrow, and IPA products. Effectively dealing with client queries to tight deadlines while being the key liaison point between clients and Core Operations, navigating the organisation to deliver for our clients.


As a Client Service Representative your responsibilities will be:


• Build and maintain strong client relationships with new and existing clients
• Manage and resolve day-to-day client queries quickly and professionally
• Partner with clients to create a culture of trust and operational efficiency
• Prioritise enquiries effectively, differentiating between client tiers
• Act as the client champion within the organisation, ensuring service standards are met
• Manage clients’ expectations through effective communication
• Be a key escalation point for clients and operational support partners
• Identify process gaps and weaknesses. Drive robust, scalable solutions to resolve them
• Deal with a high volume of queries, ensuring timely resolution
• Participate in client meetings and service reviews
• Escalate quickly, raising risks and issues to senior management
• Promote automated solutions for reporting and instruction to all clients
• Support management in the delivery of business and service strategy
• Collaborate with partners in Product, Sales, Account Management, Technology, Ops as required
• Effectively document risks, issues and product deficiencies
• Attend and contribute to team meetings
• Comply with regulatory requirements and all policies and procedures

Your skills and qualifications will ideally include:

• Minimum of 5 years securities industry experience

• Excellent written and verbal communications

• Builds strong and lasting client relationships

• Track record of issue ownership, escalation and resolution

• Solid understanding of global market settlements, payments and FX operations

• Knowledge of Escrow and Issuer services preferred

• Experience in a client-facing role preferred

• Goes the extra mile to deliver service excellence

• Performs well under pressure, meeting aggressive deadlines

• Excellent time management and prioritisation skills

• Works well within a team

• Sound understanding of operational risk

• Ability to move the organisation to meet needs of top clients

• Good working knowledge of SWIFT messaging

• Exceptional attention to detail

• Ability to liaise at all levels of the firm and with people of differing backgrounds

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Client Service Representative

LOB: Global Custody and Agency Services Client Services EMEA

Corporate Title: Assistant Vice President

Location: Dublin

Open Briefing: Friday 8th October at 14:00pm (Dial in details: International dial in: 00353 19075512

Participant passcode44261661, then #)

We are seeking to recruit a talented, motivated individual for the Global Custody and Agency Services (GCAS) Client Service Team based in Central Park, Dublin. GCAS Client Services is a client-facing team, responsible for consistent service delivery of GCAS products and services. The Client Service Representative role is pivotal in supporting our clients, and the business, in everything transactional and operational.

The successful applicant will be capable of delivering consistent, top quality client service while complying with internal procedures, controls and regulatory requirements in a dynamic, fast-paced environment. Acting as the client champion within the organisation you will enhance the service proposition to clients while also helping to reduce risk and create operational efficiency. Creating a solid value proposition and developing the day-to-day client relationships.

The Client Service Representative is a key contributor in managing the GCAS book of business across Global Custody, Escrow, and IPA products. Effectively dealing with client queries to tight deadlines while being the key liaison point between clients and Core Operations, navigating the organisation to deliver for our clients.


 

Responsibilities will include but not limited to:

  • Build and maintain effective client relationships with new and existing clients

  • Manage and resolve day-to-day client queries quickly and professionally

  • Partner with clients to create a culture of trust and operational efficiency

  • Prioritise enquiries effectively, differentiating between client tiers

  • Act as the client champion within the organisation, ensuring service standards are met

  • Manage clients’ expectations through effective communication

  • Be a key escalation point for clients and operational support partners

  • Identify process gaps and weaknesses. Drive robust, scalable solutions to resolve them

  • Deal with a high volume of queries, ensuring timely resolution

  • Participate in client meetings and service reviews

  • Escalate quickly, raising risks and issues to senior management

  • Promote automated solutions for reporting and instruction to all clients

  • Support management in the delivery of business and service strategy

  • Collaborate with partners in Product, Sales, Account Management, Technology, Ops as required

  • Effectively document risks, issues and product deficiencies

  • Attend and contribute to team meetings

  • Comply with regulatory requirements and all policies and procedures

Core Skills:

  • Minimum of 5 years securities industry experience

  • Excellent written and verbal communications

  • Builds strong and lasting client relationships

  • Track record of issue ownership, escalation and resolution

  • Solid understanding of global market settlements, payments and FX operations

  • Knowledge of Escrow and Issuer services preferred

  • Experience in a client-facing role preferred

  • Goes the extra mile to deliver service excellence

  • Performs well under pressure, meeting aggressive deadlines

  • Excellent time management and prioritisation skills

  • Works well within a team

  • Sound understanding of operational risk

  • Ability to move the organisation to meet needs of top clients

  • Good working knowledge of SWIFT messaging

  • Exceptional attention to detail

  • Ability to liaise at all levels of the firm and with people of differing backgrounds

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21058291

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Ashleigh Burke

Referral Bonus:

0

Street Address

Primary Location:
BLOCK D LEOPARDSTOWN RD, Dublin, 18