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Private Bank Senior Associate

Greenwich, Connecticut;

Job Description:

Summary of Position

The Private Bank Senior Associate (PBSA) is a specialist position that has primary responsibility for supporting all client needs including discussions and/or activities typically focused on the most complex clients.  PBSAs monitor and execute all tasks required to fulfill the client service plan and meet day-to-day inquiries from the client.

Leveraging experience and expertise in supporting needs, the PBSA manages the execution of client service activities such as initiating and monitoring account opening and asset transfers, handling client inquiries, and coordinating with specialists and service centers to deliver an integrated service to the client. The PBSA role may be registered (S7, S63/65 or S66)

Critical Success Factors

•            Depth and breath of relationship management product/solutions knowledge    and experience

•            Acts as a client advocate

•            Delivers operational excellence

•            Manages risk

•            Promotes collaboration

•            Communicates with impact

•            Coaches and influences others

•            Demonstrates integrity

•            Acts with courage and conviction

•            Learns and adapts to change

Qualifications

•            Minimum of 4-5 years of experience with a financial institution focusing on high net worth client service and sales

•            Ability to successfully complete assessment of critical skills

•            BS/BA degree in Business, Finance or Economics desired

•            Ability to obtain and maintain SAFE Act registration

•            Role may be registered (Series 7 and 63) or non-registered

Major Responsibilities

•            Actively support Client Teams in delivering consistently high quality banking, credit, trust, fiduciary, and investment services to the most complex Private Bank clients

•            Support fulfillment of large and/or complex clients needs and expectations across all products and serve as a “triage" point for specialists and service centers including but not limited to account setup, monitoring and maintenance (overdrafts, fraudulent activities, etc.), wire processing, business and credit card applications, foreign currency orders, credit and lending

•            Coordinate with specialists including Trust, Family Office, Investments and Custody officers as well as centralized service centers to deliver an integrated service to the client and identify and resolve issues in an effective and timely manner

•            Leverage experience and expertise to initiate and monitor complex client interactions and onboarding including account opening and asset transfer; handling client inquiries related to the on-boarding process; KYC refresh and ongoing requests, digital engagement and fulfillment

•            Interact with the client to complete necessary transactions (e.g., deposits, money movement, transfers, etc.) and account maintenance

•            Manage and execute client transactions with respect to business and individual Bank, credit, and investment products (may be performed by service center at PB Senior Associate's request based on transaction type).  Ensure transactions are completed within audit and compliance standards as well as timely execution.

•            Participate in Client Management Process (CMP) activities including supporting delivering a branded client experience and meaningful interactions

•            Develop referrals for credit and Bank products

•            Support Client Team in all sales support and administrative functions as needed including:  pipeline reporting, marketing and business development, client/prospect presentations, expenses, printing, faxing, calendar & email management, client events, communication and travel & entertainment reservations

•            Ensure adherence to all internal policies and compliance to legal and regulatory requirements including client verification​
 

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Summary of Position

The Private Bank Senior Associate (PBSA) is a specialist position that has primary responsibility for supporting all client needs including discussions and/or activities typically focused on the most complex clients.  PBSAs monitor and execute all tasks required to fulfill the client service plan and meet day-to-day inquiries from the client.

Leveraging experience and expertise in supporting needs, the PBSA manages the execution of client service activities such as initiating and monitoring account opening and asset transfers, handling client inquiries, and coordinating with specialists and service centers to deliver an integrated service to the client. The PBSA role may be registered (S7, S63/65 or S66)

Critical Success Factors

•            Depth and breath of relationship management product/solutions knowledge    and experience

•            Acts as a client advocate

•            Delivers operational excellence

•            Manages risk

•            Promotes collaboration

•            Communicates with impact

•            Coaches and influences others

•            Demonstrates integrity

•            Acts with courage and conviction

•            Learns and adapts to change

Qualifications

•            Minimum of 4-5 years of experience with a financial institution focusing on high net worth client service and sales

•            Ability to successfully complete assessment of critical skills

•            BS/BA degree in Business, Finance or Economics desired

•            Ability to obtain and maintain SAFE Act registration

•            Role may be registered (Series 7 and 63) or non-registered

Major Responsibilities

•            Actively support Client Teams in delivering consistently high quality banking, credit, trust, fiduciary, and investment services to the most complex Private Bank clients

•            Support fulfillment of large and/or complex clients needs and expectations across all products and serve as a “triage" point for specialists and service centers including but not limited to account setup, monitoring and maintenance (overdrafts, fraudulent activities, etc.), wire processing, business and credit card applications, foreign currency orders, credit and lending

•            Coordinate with specialists including Trust, Family Office, Investments and Custody officers as well as centralized service centers to deliver an integrated service to the client and identify and resolve issues in an effective and timely manner

•            Leverage experience and expertise to initiate and monitor complex client interactions and onboarding including account opening and asset transfer; handling client inquiries related to the on-boarding process; KYC refresh and ongoing requests, digital engagement and fulfillment

•            Interact with the client to complete necessary transactions (e.g., deposits, money movement, transfers, etc.) and account maintenance

•            Manage and execute client transactions with respect to business and individual Bank, credit, and investment products (may be performed by service center at PB Senior Associate's request based on transaction type).  Ensure transactions are completed within audit and compliance standards as well as timely execution.

•            Participate in Client Management Process (CMP) activities including supporting delivering a branded client experience and meaningful interactions

•            Develop referrals for credit and Bank products

•            Support Client Team in all sales support and administrative functions as needed including:  pipeline reporting, marketing and business development, client/prospect presentations, expenses, printing, faxing, calendar & email management, client events, communication and travel & entertainment reservations

•            Ensure adherence to all internal policies and compliance to legal and regulatory requirements including client verification​
 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21057606

Band: H6

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Christine Balzano

Referral Bonus:

0

Connecticut job seekers

Connecticut pay range:

$ 23.50 - $ 37.00 hourly pay, offers to be negotiated based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the Corporate Performance Incentive Plan. Qualified employees are eligible for an annual discretionary award based on their overall individual results and behaviors performance at year-end (limited roles may also qualify for incentives during performance year).

Benefits

This role is eligible for all usual company benefits. At Bank of America, our employees are the foundation of our success. That’s why we’re committed to offering a variety of competitive programs and benefits that support your physical, emotional and financial wellness both at work and at home.