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Lead Operations Representative

Jacksonville, Florida;

Job Description:

Job Description

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Job Description

  • MS Office Skills: PowerPoint and Word skills to create materials that are easily understood by non-subject matter experts
  • Proven ability to lead by influence – up, down and across
  • Ability to breakdown complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Ability to handle multiple projects simultaneously under tight deadlines with excellent organizational and planning skills
  • Ability to consume high volume of process detail and distill into effective change messaging for consumption at varying levels of the organization
  • Exceptional ability to think systemically (understand complexities and interdependencies in order to develop effective solutions to problems)
  • Experience working in a complex environment (I.E. environment spanning multiple hierarchies, functions, shifts, platforms or geographies)

Required Skills:

  • 2-3 years of Consumer Card, Business Card, Deposit, Mortgage, CVL and/or Bankruptcy credit experience
  • Strong computer skills including Microsoft Office Applications
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and the ability to work effectively with multiple teams
  • Able to work independently and within a team structure
  • Ability to handle multiple tasks in a fast paced environment and meet deadlines
  • Exceptional analytical and problem resolution skills
  • FCRA Fluency
  • Ability to analyze account level information, communicate effectively with leadership and FLU partners

Desired Skills:

  • Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS
  • Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, iSeries, DALS, IALS and MSP
  • Previous Credit Reporting Experience

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday, 8:00am - 5:00pm

Referral Bonus Amount:

0

Job Description:

Job Description

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Job Description

  • MS Office Skills: PowerPoint and Word skills to create materials that are easily understood by non-subject matter experts
  • Proven ability to lead by influence – up, down and across
  • Ability to breakdown complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Ability to handle multiple projects simultaneously under tight deadlines with excellent organizational and planning skills
  • Ability to consume high volume of process detail and distill into effective change messaging for consumption at varying levels of the organization
  • Exceptional ability to think systemically (understand complexities and interdependencies in order to develop effective solutions to problems)
  • Experience working in a complex environment (I.E. environment spanning multiple hierarchies, functions, shifts, platforms or geographies)

Required Skills:

  • 2-3 years of Consumer Card, Business Card, Deposit, Mortgage, CVL and/or Bankruptcy credit experience
  • Strong computer skills including Microsoft Office Applications
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and the ability to work effectively with multiple teams
  • Able to work independently and within a team structure
  • Ability to handle multiple tasks in a fast paced environment and meet deadlines
  • Exceptional analytical and problem resolution skills
  • FCRA Fluency
  • Ability to analyze account level information, communicate effectively with leadership and FLU partners

Desired Skills:

  • Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS
  • Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, iSeries, DALS, IALS and MSP
  • Previous Credit Reporting Experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21057523

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taylor Lewis

Referral Bonus:

0