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Home Services Specialist I (HSS I)

Plano, Texas

Job Description:

This role is an entry level loan processing role. Associate will process loans approved by an Underwriter or an automated decisioning system. The HSS I is responsible for, but not limited to, verifying conditions of approval which may include customer income/assets documentation. The HSS I will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may process subordinations or resolve appraisal disputes. Maintains a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, realtors, etc. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Minimum Required Skills (Must Have for Further Consideration):

  • Strong written and verbal communication skills.
  • Teamwork and customer service skills are a MUST
  • Self-motivated and highly organized
  • Ability to prioritize multiple competing tasks
  • Flexibility to work extended hours during heavy workload periods

Desired Skills (Additional/Preferred Skills):

  • 1+ years of experience in a loan production environment
  • Knowledge of conventional, federal lending regulations governing real estate lending

Additional Information:

Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday 8:00am-5:00pm

Referral Bonus Amount:

0

Job Description:

This role is an entry level loan processing role. Associate will process loans approved by an Underwriter or an automated decisioning system. The HSS I is responsible for, but not limited to, verifying conditions of approval which may include customer income/assets documentation. The HSS I will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may process subordinations or resolve appraisal disputes. Maintains a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, realtors, etc. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Minimum Required Skills (Must Have for Further Consideration):

  • Strong written and verbal communication skills.
  • Teamwork and customer service skills are a MUST
  • Self-motivated and highly organized
  • Ability to prioritize multiple competing tasks
  • Flexibility to work extended hours during heavy workload periods

Desired Skills (Additional/Preferred Skills):

  • 1+ years of experience in a loan production environment
  • Knowledge of conventional, federal lending regulations governing real estate lending

Additional Information:

Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21056912

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jaime Bright-Wittman

Referral Bonus:

0

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024