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Sr Delivery Lead / Program Manager - Digital Technology

Charlotte, North Carolina;

Job Description:

Summary:

  • The Digital ACE program office will be responsible for end-to-end execution of the programs and projects that will transform our customer's digital transfer and payment experiences.
  • The program manager will be responsible for driving end-to-end execution of a group of projects within the overall program, work with supporting TPSMs and TPMs, and coordinate the overall work efforts.
  • Core focus on delivering Program and projects on-time, on budget, though the Change Framework and with Permits for all owned work.
  • Integrate Program/Project health routines with stakeholders and reduce redundancy in reporting. Drive scoping, sizing, and prioritization of work within the program. Develop new or change existing artifacts and documents to bring consistency to our execution approach.

Required Skills:

  • 7-10 years of applicable experience
  • Demonstrated experience managing:
    • Intake, prioritization, and steering
    • Quarterly PI Planning, feature alignment to Initiative
    • E2E Program / Project Management
    • Estimation and forecasting
    • External team and release train engagement
    • Program Reporting
    • Control partner engagement
    • Coach / Mentor / Lead TPSMs to new level of skill and ability

Desired Skills:

  • SAFE scaled agile portfolio management

Enterprise Job Description:

Responsible for the planning, coordinating, and delivery of defined deliverables for a larger program which requires engagement from teams across multiple organizations. Communicates the target outcomes, coordinates delivery, manages risks, ensures compliance to standards, and provides visibility into the health of the program. Ensures execution and delivery meets the clients expectations in terms of the target outcomes, timeline, cost. Manages financials for the program, assist with resource planning, and facilitate sync points between business and technology leaders across multiple organizations. Establishes the target outcomes in partnership with the stakeholders and leaders. Establishes and builds relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk. Coordinates and facilitates the program routines - e.g. kick-off, status reviews, stakeholder meetings, change controls, tollgates, etc. Plans and coordinates delivery and dependencies across multiple organizations. Promotes/facilitates communication and collaboration across organizations to achieve the target outcomes and timeline. Facilitates dependency management/risk management/impediment removal. Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule. Ensures that execution is aligned with target outcomes by working with the sponsor/stakeholders. Ensures the work delivered complies with Enterprise Change Management standards. Tracks the success metrics and reviews performance with stakeholders and leadership. Manages the financials and assists with resource planning for the program. Provides input to define/improve the Change Management process for the Portfolio. Individual Contributor.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Summary:

  • The Digital ACE program office will be responsible for end-to-end execution of the programs and projects that will transform our customer's digital transfer and payment experiences.
  • The program manager will be responsible for driving end-to-end execution of a group of projects within the overall program, work with supporting TPSMs and TPMs, and coordinate the overall work efforts.
  • Core focus on delivering Program and projects on-time, on budget, though the Change Framework and with Permits for all owned work.
  • Integrate Program/Project health routines with stakeholders and reduce redundancy in reporting. Drive scoping, sizing, and prioritization of work within the program. Develop new or change existing artifacts and documents to bring consistency to our execution approach.

Required Skills:

  • 7-10 years of applicable experience
  • Demonstrated experience managing:
    • Intake, prioritization, and steering
    • Quarterly PI Planning, feature alignment to Initiative
    • E2E Program / Project Management
    • Estimation and forecasting
    • External team and release train engagement
    • Program Reporting
    • Control partner engagement
    • Coach / Mentor / Lead TPSMs to new level of skill and ability

Desired Skills:

  • SAFE scaled agile portfolio management

Enterprise Job Description:

Responsible for the planning, coordinating, and delivery of defined deliverables for a larger program which requires engagement from teams across multiple organizations. Communicates the target outcomes, coordinates delivery, manages risks, ensures compliance to standards, and provides visibility into the health of the program. Ensures execution and delivery meets the clients expectations in terms of the target outcomes, timeline, cost. Manages financials for the program, assist with resource planning, and facilitate sync points between business and technology leaders across multiple organizations. Establishes the target outcomes in partnership with the stakeholders and leaders. Establishes and builds relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk. Coordinates and facilitates the program routines - e.g. kick-off, status reviews, stakeholder meetings, change controls, tollgates, etc. Plans and coordinates delivery and dependencies across multiple organizations. Promotes/facilitates communication and collaboration across organizations to achieve the target outcomes and timeline. Facilitates dependency management/risk management/impediment removal. Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule. Ensures that execution is aligned with target outcomes by working with the sponsor/stakeholders. Ensures the work delivered complies with Enterprise Change Management standards. Tracks the success metrics and reviews performance with stakeholders and leadership. Manages the financials and assists with resource planning for the program. Provides input to define/improve the Change Management process for the Portfolio. Individual Contributor.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21056724

Band: H4

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Forrest Williams

Referral Bonus:

0