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Treasury Servicing Advisor

Chester, , United Kingdom

Job Description:

Job Title: Treasury Services Advisor

LOB: EMEA Client Services

Corporate Title: Up to Assistant Vice President

Location: Chester

We are seeking a Treasury Service Advisor to join an established team in Chester. Working with our varied multi-national Commercial client base here in EMEA, you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

Whether you’re already working within operational cash management, or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we’d love to hear from you.

This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity.
 

Responsibilities will include but not limited to:

  • Supporting clients with all aspects of their treasury movements, managing expectations with regular updates.

  • Team player, helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.

  • Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.

  • Form solid client relationships through regular verbal communication, understanding our clients business and priorities.

  • Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.

  • Face to face meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.

  • Tailoring your service approach according to client needs in order to influence positive ‘client satisfaction’ survey responses. 

  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

  • Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

Core Skills:

  • Experience in client service or client facing roles

  • Experience gained within financial services or investment banking.

  • An understanding of cash management and/or treasury products and clearings

  • Appetite to evolve and add to a continued excellence environment

  • The ability to travel to client visits

  • Excellent verbal and written communication skills

  • Influencing skills in order foster an optimum and timely resolution for the client

Nice to have:

  • Fluency in a major European language in addition to English (written, reading and speaking).

Job Band:

H6

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Treasury Services Advisor

LOB: EMEA Client Services

Corporate Title: Up to Assistant Vice President

Location: Chester

We are seeking a Treasury Service Advisor to join an established team in Chester. Working with our varied multi-national Commercial client base here in EMEA, you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

Whether you’re already working within operational cash management, or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we’d love to hear from you.

This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity.
 

Responsibilities will include but not limited to:

  • Supporting clients with all aspects of their treasury movements, managing expectations with regular updates.

  • Team player, helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.

  • Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.

  • Form solid client relationships through regular verbal communication, understanding our clients business and priorities.

  • Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.

  • Face to face meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.

  • Tailoring your service approach according to client needs in order to influence positive ‘client satisfaction’ survey responses. 

  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

  • Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

Core Skills:

  • Experience in client service or client facing roles

  • Experience gained within financial services or investment banking.

  • An understanding of cash management and/or treasury products and clearings

  • Appetite to evolve and add to a continued excellence environment

  • The ability to travel to client visits

  • Excellent verbal and written communication skills

  • Influencing skills in order foster an optimum and timely resolution for the client

Nice to have:

  • Fluency in a major European language in addition to English (written, reading and speaking).

Learn more about this role

Full time

JR-21056483

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Josh Littlemore

Referral Bonus:

0

Street Address

Primary Location:
Herons Way, Chester, CH4 9FE