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Consultant Systems/Software Prodcution Support

Dallas, Texas;

Job Description:

Member of team responsible for production support as it relates to projects and BAU serivce requests for IDS platform and/or other Treasury Liquidity product applications.  Will be key contact for all Line of Business, Product Operations & Technology partners as it pertains to testing  requirements and results.

Reviews all project and/or Service request assignments.
Completes all required supporting documentation and represents application as SME for assigned projects.
Works closely with Product, Operations & Technology partners to ensure proper, issue free implementation.

Current/previous Bank application and/or Production support experience.
Excellent communications skills and ability to present to an audience
Ability to work under pressure in a team environment
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
Worked on and/or led projects with strong understanding of requirements, documentation & timelines.
Risk and controls mindset.

Intellectual Curiousity
Speaks up, not afraid to ask questions to gain full understanding
Organized.  Can handle multiple projects/service requests.
Operational Excellence/End2End focus
Microsoft Office - Word, Power Point and Intermediate + Excel skills
Familiar with Corporate/Commercial platforms & applicactions, specifically IDS.  Other supported applications are LMS/AIS (Sweeps), Acct Analysis (multiple), AutoBorrow (ABM), Total Funds Roundup (TFR), General Ledger & Content Navigator.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Member of team responsible for production support as it relates to projects and BAU serivce requests for IDS platform and/or other Treasury Liquidity product applications.  Will be key contact for all Line of Business, Product Operations & Technology partners as it pertains to testing  requirements and results.

Reviews all project and/or Service request assignments.
Completes all required supporting documentation and represents application as SME for assigned projects.
Works closely with Product, Operations & Technology partners to ensure proper, issue free implementation.

Current/previous Bank application and/or Production support experience.
Excellent communications skills and ability to present to an audience
Ability to work under pressure in a team environment
Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
Worked on and/or led projects with strong understanding of requirements, documentation & timelines.
Risk and controls mindset.

Intellectual Curiousity
Speaks up, not afraid to ask questions to gain full understanding
Organized.  Can handle multiple projects/service requests.
Operational Excellence/End2End focus
Microsoft Office - Word, Power Point and Intermediate + Excel skills
Familiar with Corporate/Commercial platforms & applicactions, specifically IDS.  Other supported applications are LMS/AIS (Sweeps), Acct Analysis (multiple), AutoBorrow (ABM), Total Funds Roundup (TFR), General Ledger & Content Navigator.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21056115

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Karl Klein

Referral Bonus:

0