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Team Member

Gurugram, , India

Job Description:

Overview (Bank overview, GBS India overview, Function Overview)*

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

Fraud Prevention & Detection includes various sub-processes that involve in reducing loss exposure by reviewing events that are determined to be fraudulent to the Bank or our customers. The process begins with the receipt of an alert triggered by a fraud strategy. Fraud analyst perform reviews of events that are alerted into queues based on rules created by our Strategies partners. The incumbent will take appropriate action based on transaction and other customer/account activity, and document the findings for subsequent efforts to contact the customer and resolve the fraud concern.  Process ends when the event is either confirmed valid or confirmed fraud and remediation steps are completed.

Job Description*

Individual will perform a review on fraud alert (In-clearing check, deposited check or newly opened a/c, credit card app) referred by fraud strategies. The incumbent will require to review account activity for fraud risk indicators, apply analytical judgment to determine potential customer impact and appropriate fraud risk mitigation. Individual to take either no action or close or refer the alert basis the review and also document the findings for further course of action.

Responsibilities*

•              The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.

•              The fraud analyst would require to document the research conducted to support the decision taken on alert

•              The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.

•              This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Requirements*

 Education*

University Degree (preferably B.Com)

 Certifications If Any

Experience Range*

0-2 years of total experience in financial or other industry

 Foundational skills*

o              Basic knowledge of bank’s products and services

o              Basic knowledge of fraud detection

o              Decent Communication skills both verbal or written

o              Working knowledge of MS Office with good keyboard/typing skills, and ability to navigate multiple system applications.

o              Computer literate with typing speed of 30-40 WPM with 98% Accuracy

o              Strong analytical skills.

 Desired skills

o              Basic knowledge of bank’s products and services

o              Basic knowledge of fraud detection

o              Decent Communication skills both verbal or written

o              Working knowledge of MS Office with good keyboard/typing skills, and ability to navigate multiple system applications.

o              Computer literate with typing speed of 30-40 WPM with 98% Accuracy

o              Strong analytical skills

Work Timings*

Process operates 24X7; shift timing depends on product aligned to

Weekly Off : Both split/ fixed depends on product aligned to

Job Location*

Gurugram/Mumbai

Learn more about this role

Full time

JR-21055907

Band: H8

Manages People:

Manager:

Talent Acquisition Contact:

Dujon Hitesh

Referral Bonus:

0