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Product Specialist - Home Loans Pricing - Lock Desk

Addison, Texas

Job Description:

The Product Specialist is an individual contributor role who demonstrates an in-depth knowledge of first mortgage pricing, exhibits proficiency as a mortgage pricing call center support agent. Successful candidate will be able to work within a team to achieve daily and monthly set goals. Responsibilities may include: Daily pricing exception reviews, ad-hoc pricing processes related reviews including but not limited to asset verification, relationship pricing, employee mortgage pricing, customer service support via both a telephone and email. Performs all the daily functions required by management/line of business, and serve as a Mortgage pricing subject matter expert to our business partners. Able to prioritize daily assigned work in order to meet deadlines and goals.

Required skills:

  • 2+ years of experience with mortgage pricing
  • Comfortable working over the phone in a customer service environment
  • Organizational and problem resolution skills
  • Accustomed to multi-tasking and time management
  • Strong verbal and written communications skills
  • Proficient in Microsoft Office suite--especially Word, Excel, and Access
  • Excellent customer service skills
  • Ability to continuously learn and adapt

Desired skills:

  • Bachelors degree or equivalent experience preferred
  • Familiar with: Microsoft Office Suite, SQL-Plex, iFulfill, Sharepoint , Document Management Portal, Remedy Incident Management, Solution Center

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

0

Referral Bonus Amount:

0

Job Description:

The Product Specialist is an individual contributor role who demonstrates an in-depth knowledge of first mortgage pricing, exhibits proficiency as a mortgage pricing call center support agent. Successful candidate will be able to work within a team to achieve daily and monthly set goals. Responsibilities may include: Daily pricing exception reviews, ad-hoc pricing processes related reviews including but not limited to asset verification, relationship pricing, employee mortgage pricing, customer service support via both a telephone and email. Performs all the daily functions required by management/line of business, and serve as a Mortgage pricing subject matter expert to our business partners. Able to prioritize daily assigned work in order to meet deadlines and goals.

Required skills:

  • 2+ years of experience with mortgage pricing
  • Comfortable working over the phone in a customer service environment
  • Organizational and problem resolution skills
  • Accustomed to multi-tasking and time management
  • Strong verbal and written communications skills
  • Proficient in Microsoft Office suite--especially Word, Excel, and Access
  • Excellent customer service skills
  • Ability to continuously learn and adapt

Desired skills:

  • Bachelors degree or equivalent experience preferred
  • Familiar with: Microsoft Office Suite, SQL-Plex, iFulfill, Sharepoint , Document Management Portal, Remedy Incident Management, Solution Center

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21055705

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jennifer Potter

Referral Bonus:

0

Street Address

Primary Location:
16001 N DALLAS PKWY, TX, Addison, 75001