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Vice President, Global Stock Lending Support Analyst in Global Markets Application Production Services (MAPS), Chief Technology Organisation

Singapore, , Singapore;

Job Description:

Your background

  • 10+ years of working experience in application support for front office
  • Educated to degree level in engineering or science discipline
  • Good technical knowledge and problem investigation skills related to Wintel, Unix (Linux), MS SQL Server, Oracle database and Messaging Middleware (MQ, MSMQ)
  • With strong operational excellence mindset in reducing manual work by automation via scripting languages like Shell, Perl, and python
  • Fluent English speaking, reading and writing skills
  • Knowledge of prime brokerage business and back office operations including clearing and settlement
  • Strong incident management and key stakeholder management skillsets
  • Possesses solid leadership and influence skills to drive changes regionally and globally
  • Be able to build strong trust with development and support teams outside of APAC
  • Added advantage with experiences in ITRS, Java VM, Windows, Autosys scheduling as well as people management skills

What you can expect

This is a front line support role for Prime Brokerage (PB) Applications related to Financing (Margin), Securities Lending, Client Services and Reporting platforms for Asia. It is part of a dynamic global team with truly global follow-the-sun support model. Without strong development team presence in the region, we are the key technology contact facing off the businesses where you have opportunities to work closely with businesses who manage hedge fund clients with high net worth assets and learn PB domain knowledge. You will be a senior member in the Securities Lending support team to drive platform stability and operational efficiency improvements on top of the support activities. On top of these, the role can potentially become the current support manager’s delegate to have increased responsibilities to manage wider teams in the region as well as representing APAC teams in the global forum. You would be empowered to drive operational excellence adoption to keep the team motivated in doing value-add services.

What you will do

  • Lead the team as well as be an individual contributor to provide day-to-day application support to global stock lending systems, which includes answering user queries, monitoring applications, reviewing and planning of system changes and server upgrades.
  • Manage the key stakeholders from regional and global business users (stock lending sales and traders) and senior technology partners
  • Act as an incident leader to manage serious outages in production by interfacing among business, developers, infrastructure teams and management. Main tasks include: provide communication, take remedial actions to resolve outage, provide information to business to alleviate knock-on impact, work on post-mortem and follow-up actions for root cause identification, recurrence prevention, and any improvement in problem detection and resolution.
  • Stay on top of all changes going into the production and call out any risk for APAC business as well as arranging proactive support from key developers and subject matter experts to mitigate any potential risk.
  • Proactively identify and resolve potential production problems in all supporting systems and escalate them to relevant parties if necessary. Suggest improvements to existing processes for support both locally and globally
  • Challenge the status quo to improve legacy processes and raise the bar on the overall team to truly understand the adoption on Standard Operating Procedures (SOP).
  • Troubleshoot production issues to identify root causes and track issues to their completion.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • 10+ years of working experience in application support for front office
  • Educated to degree level in engineering or science discipline
  • Good technical knowledge and problem investigation skills related to Wintel, Unix (Linux), MS SQL Server, Oracle database and Messaging Middleware (MQ, MSMQ)
  • With strong operational excellence mindset in reducing manual work by automation via scripting languages like Shell, Perl, and python
  • Fluent English speaking, reading and writing skills
  • Knowledge of prime brokerage business and back office operations including clearing and settlement
  • Strong incident management and key stakeholder management skillsets
  • Possesses solid leadership and influence skills to drive changes regionally and globally
  • Be able to build strong trust with development and support teams outside of APAC
  • Added advantage with experiences in ITRS, Java VM, Windows, Autosys scheduling as well as people management skills

What you can expect

This is a front line support role for Prime Brokerage (PB) Applications related to Financing (Margin), Securities Lending, Client Services and Reporting platforms for Asia. It is part of a dynamic global team with truly global follow-the-sun support model. Without strong development team presence in the region, we are the key technology contact facing off the businesses where you have opportunities to work closely with businesses who manage hedge fund clients with high net worth assets and learn PB domain knowledge. You will be a senior member in the Securities Lending support team to drive platform stability and operational efficiency improvements on top of the support activities. On top of these, the role can potentially become the current support manager’s delegate to have increased responsibilities to manage wider teams in the region as well as representing APAC teams in the global forum. You would be empowered to drive operational excellence adoption to keep the team motivated in doing value-add services.

What you will do

  • Lead the team as well as be an individual contributor to provide day-to-day application support to global stock lending systems, which includes answering user queries, monitoring applications, reviewing and planning of system changes and server upgrades.
  • Manage the key stakeholders from regional and global business users (stock lending sales and traders) and senior technology partners
  • Act as an incident leader to manage serious outages in production by interfacing among business, developers, infrastructure teams and management. Main tasks include: provide communication, take remedial actions to resolve outage, provide information to business to alleviate knock-on impact, work on post-mortem and follow-up actions for root cause identification, recurrence prevention, and any improvement in problem detection and resolution.
  • Stay on top of all changes going into the production and call out any risk for APAC business as well as arranging proactive support from key developers and subject matter experts to mitigate any potential risk.
  • Proactively identify and resolve potential production problems in all supporting systems and escalate them to relevant parties if necessary. Suggest improvements to existing processes for support both locally and globally
  • Challenge the status quo to improve legacy processes and raise the bar on the overall team to truly understand the adoption on Standard Operating Procedures (SOP).
  • Troubleshoot production issues to identify root causes and track issues to their completion.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21055529

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Marion Cecile Gouilly (グイー マリオン セシル)

Referral Bonus:

0