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Fraud Policy Strategist

Charlotte, North Carolina;

Job Description:

Lead cross-functional fraud and/or claims initiatives; work with operations, Risk Management, Analysis and Strategies, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud. Document policies and procedures to ensure fraud and/or claims adherence and communicate to relevant organizations. Understand and quantify risks associated with new or proposed processes or procedural changes, new products or programs. Implement and track key portfolio and policy metrics.

LOB Responsibilities:

∙ Responsible for operational process design and management
∙ People/process oversight for GBAM Fraud Operations
∙ Integrates best practices with process design to ensure continuous process improvement.
∙ GTS Project Initiative Engagement and Support.
∙ Drive operational transformation by executing on projects in partnership with Product, Technology,  Strategies and Risk/Control teams
∙ Participate in NPA (New Product Assessment) Engagement for Fraud Risk analysis specific to operational process design.
∙ People/Process execution of fraud gap remediation initiatives.
∙ Create and maintain process mapping, procedures updates, metrics

Required Skills:

∙ 3 or more years during the most recent 5 years of combined experience in the areas of process design, change management, operations management
∙ Experience in large transformational programs impacting operations
∙ Excellent written and verbal communication skills
∙ Strong analytic skills including the ability to take complex issues and break them down to applicable solutions
∙ Make timely, fact-based decisions and can act decisively when required
∙ Ability to prioritize and manage multiple tasks, adjusts to changing demands and requirements
∙ Ability to facilitate cross-functional workgroups; ability to liaise with all levels of the firm and people with different experiences and backgrounds
∙ Remains positive and focused during times of pressure or adversity
∙Advanced Excel, Visio and Power Point Skills
∙Demonstrated ability to analyze present-state and develop alternative future-state approaches; facilitate implementation.
∙ Self-motivated and ability to work unsupervised, align time management with priorities.
∙ Knowledge of and sensitivity to Operational, Legal, Reputational, Compliance, Regulatory and Loss risks related to fraud. 

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Lead cross-functional fraud and/or claims initiatives; work with operations, Risk Management, Analysis and Strategies, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud. Document policies and procedures to ensure fraud and/or claims adherence and communicate to relevant organizations. Understand and quantify risks associated with new or proposed processes or procedural changes, new products or programs. Implement and track key portfolio and policy metrics.

LOB Responsibilities:

∙ Responsible for operational process design and management
∙ People/process oversight for GBAM Fraud Operations
∙ Integrates best practices with process design to ensure continuous process improvement.
∙ GTS Project Initiative Engagement and Support.
∙ Drive operational transformation by executing on projects in partnership with Product, Technology,  Strategies and Risk/Control teams
∙ Participate in NPA (New Product Assessment) Engagement for Fraud Risk analysis specific to operational process design.
∙ People/Process execution of fraud gap remediation initiatives.
∙ Create and maintain process mapping, procedures updates, metrics

Required Skills:

∙ 3 or more years during the most recent 5 years of combined experience in the areas of process design, change management, operations management
∙ Experience in large transformational programs impacting operations
∙ Excellent written and verbal communication skills
∙ Strong analytic skills including the ability to take complex issues and break them down to applicable solutions
∙ Make timely, fact-based decisions and can act decisively when required
∙ Ability to prioritize and manage multiple tasks, adjusts to changing demands and requirements
∙ Ability to facilitate cross-functional workgroups; ability to liaise with all levels of the firm and people with different experiences and backgrounds
∙ Remains positive and focused during times of pressure or adversity
∙Advanced Excel, Visio and Power Point Skills
∙Demonstrated ability to analyze present-state and develop alternative future-state approaches; facilitate implementation.
∙ Self-motivated and ability to work unsupervised, align time management with priorities.
∙ Knowledge of and sensitivity to Operational, Legal, Reputational, Compliance, Regulatory and Loss risks related to fraud. 

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21055292

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0