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Analyst II - Tech Delivery

Addison, Texas

Job Description:

This position will provide Business Analyst support to several key systems and enterprise wide initiatives within Enterprise Claims Technology (ECT), which includes customer credit card, debit card and digital payment disputes.   Apply technical knowledge in determining end to end design requirements for large scale initiatives involving line of business, Technology teams and vendors. Work closely with business partners / Product Owners and Technology team members to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of line of business needs and objectives to ensure requirements and functional designs are translated accurately into technical designs to serve customer needs. 

The expectations of this role are the following:

  • Create large / complex business process flows based upon feedback from multiple cross organization Business subject matter experts
  • Translate the large / complex business process flows into epic/feature roadmap(s) as well as develop epics and stories in JIRA
  • Develop KPIs associated to epics and data attributes needed for reporting teams to have the data to calculate the KPIs
  • Work with Agile Methodologies (Scrum or Kanban) and associated Tools
  • Keen attention to detail and strong sense of ownership and accountability for work
  • Motivated to work closely with other team members of varying levels of seniority and experience within a cross functional team, as well as with diverse team members working across geographical areas in virtual environment

Required Skills

  • 8+ year’s system/business analyst experience
  • 4+ years’ experience with Agile and feature/story development, solid ability to translate business requirements into agile features & stories.
  • Strong analytical and problem solving skills to effectively communicate with technical and non-technical audiences
  • Excellent interpersonal skills; positive attitude; team player, flexible
  • Experience preparing for and leading LOB and scrum team through a SAFe program increment planning event and produce the expected planning event deliverables.
  • Strong written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity
  • Excellent time management skills; ability to manage against short deadlines.
  • Must have strong Microsoft Office skills (Visio, Excel, and PowerPoint)

Preferred Skills

  • Consumer Bank industry knowledge/experience
  • 2+ years’ experience with Bank Operations and Systems
  • 3+ years’ experience in software development (either in Development or Testing or Project Management)
  • Experience with SQL and relational databases
  • Basics in financial markets & banking operations
  • Experience working in a Business Analyst role operating in a large matrixed organization

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This position will provide Business Analyst support to several key systems and enterprise wide initiatives within Enterprise Claims Technology (ECT), which includes customer credit card, debit card and digital payment disputes.   Apply technical knowledge in determining end to end design requirements for large scale initiatives involving line of business, Technology teams and vendors. Work closely with business partners / Product Owners and Technology team members to define strategies for technical solutions, determine requirements, and develop functional designs based on the analysis of line of business needs and objectives to ensure requirements and functional designs are translated accurately into technical designs to serve customer needs. 

The expectations of this role are the following:

  • Create large / complex business process flows based upon feedback from multiple cross organization Business subject matter experts
  • Translate the large / complex business process flows into epic/feature roadmap(s) as well as develop epics and stories in JIRA
  • Develop KPIs associated to epics and data attributes needed for reporting teams to have the data to calculate the KPIs
  • Work with Agile Methodologies (Scrum or Kanban) and associated Tools
  • Keen attention to detail and strong sense of ownership and accountability for work
  • Motivated to work closely with other team members of varying levels of seniority and experience within a cross functional team, as well as with diverse team members working across geographical areas in virtual environment

Required Skills

  • 8+ year’s system/business analyst experience
  • 4+ years’ experience with Agile and feature/story development, solid ability to translate business requirements into agile features & stories.
  • Strong analytical and problem solving skills to effectively communicate with technical and non-technical audiences
  • Excellent interpersonal skills; positive attitude; team player, flexible
  • Experience preparing for and leading LOB and scrum team through a SAFe program increment planning event and produce the expected planning event deliverables.
  • Strong written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity
  • Excellent time management skills; ability to manage against short deadlines.
  • Must have strong Microsoft Office skills (Visio, Excel, and PowerPoint)

Preferred Skills

  • Consumer Bank industry knowledge/experience
  • 2+ years’ experience with Bank Operations and Systems
  • 3+ years’ experience in software development (either in Development or Testing or Project Management)
  • Experience with SQL and relational databases
  • Basics in financial markets & banking operations
  • Experience working in a Business Analyst role operating in a large matrixed organization

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21055036

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Josie Allen-Choate

Referral Bonus:

0

Street Address

Primary Location:
16001 N DALLAS PKWY, TX, Addison, 75001