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Employee Technology Support Officer

Zurich, North Carolina, United States

Job Description:

Job Title: Employee Technology Support Officer

Corporate Title: Assistant Vice President

Location: Zurich

Job description     

Proficient to work fairly independently of various IT functions. Resolves routine issues regarding operations, including administration, installations, setups, error messages, on-line transactions, system status and downtime procedures, etc.

Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.

Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Typically 1-3 years of IT experience.

We are looking for an End-user-support officer to join our Zurich based team. You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource, providing technical knowledge and capabilities as a member of the team or as an individual contributor.

Skills required 

We are looking for an End-user-support officer to join our Zurich based team. You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource, providing technical knowledge and capabilities as a member of the team or as an individual contributor. As such you will:

  • Engage in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc.
  • Engage engineering teams for process and application improvement opportunities
  • Review system documentation for accuracy and update as necessary
  • Assist Business Technology Partners in working through issues and engaging appropriate operational resources
  • Support on software and system fault diagnosis, analysis and fix
  • Take ownership of all user problems through to completion
  • Contribute to risk awareness of technology and business impact
  • Assist with other system related activities.
  • Proactively keep customer updated with problem status at all times
  • Identify and report risk as appropriate in accordance with the guidelines provided
  • Engage with technology partners & vendors on a day to day basis
  • When time allows you will be expected to provide your technical assistance to your branch colleagues if they require assistance. This assistance may also include travelling to other branch offices to provide backfill or project related assistance.
  • Ensure all multi-media / presentation rooms are maintained in good working order.
  • Assist with support for multi-media broadcasting
  • Participate to Disaster Recovery testing and Business Continuity plans assistance 
  • Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Employee Technology Support Officer

Corporate Title: Assistant Vice President

Location: Zurich

Job description     

Proficient to work fairly independently of various IT functions. Resolves routine issues regarding operations, including administration, installations, setups, error messages, on-line transactions, system status and downtime procedures, etc.

Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.

Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. Typically 1-3 years of IT experience.

We are looking for an End-user-support officer to join our Zurich based team. You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource, providing technical knowledge and capabilities as a member of the team or as an individual contributor.

Skills required 

We are looking for an End-user-support officer to join our Zurich based team. You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource, providing technical knowledge and capabilities as a member of the team or as an individual contributor. As such you will:

  • Engage in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc.
  • Engage engineering teams for process and application improvement opportunities
  • Review system documentation for accuracy and update as necessary
  • Assist Business Technology Partners in working through issues and engaging appropriate operational resources
  • Support on software and system fault diagnosis, analysis and fix
  • Take ownership of all user problems through to completion
  • Contribute to risk awareness of technology and business impact
  • Assist with other system related activities.
  • Proactively keep customer updated with problem status at all times
  • Identify and report risk as appropriate in accordance with the guidelines provided
  • Engage with technology partners & vendors on a day to day basis
  • When time allows you will be expected to provide your technical assistance to your branch colleagues if they require assistance. This assistance may also include travelling to other branch offices to provide backfill or project related assistance.
  • Ensure all multi-media / presentation rooms are maintained in good working order.
  • Assist with support for multi-media broadcasting
  • Participate to Disaster Recovery testing and Business Continuity plans assistance 
  • Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21054478

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

James Bannerman

Referral Bonus:

0

Street Address

Primary Location:
STOCKERSTRASSE 23, Zurich, 8002