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Genesys Developer

Addison, Texas

Job Description:

Position Summary

As a software Engineer, you will be working with some highly talented IVR developers  delivering complex self service solutions for the contact center using Genesys and Nuance technologies. .This role includes, but is not limited to, solution development using proven best practices, testing and support of IVR  applications in a Cloud environment
 
As a software engineer the person will need to ensure that the systems design and solutions  are aligned to achieve the desired business outcomes, and that team practices coding/quality control practices that are aligned to achieve the desired technology outcomes.

Responsible for designing and developing complex requirements to accomplish business goals. Ensures that software is developed to meet functional, non-functional, and compliance requirements. Ensures solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Possess strong proficiency in development and testing practices common to the industry, and have extensive experience of using design and architectural patterns. At this level, specializations start to form in either Architecture, Test Engineering or DevOp. Contributes to story refinement/defining requirements. Participates and guides team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Performs spike/proof of concept as necessary to mitigate risk or implement new ideas. Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements. Utilizes multiple architectural components (across data, application, business) in design and development of client requirements. Assists team with resolving technical complexities involved in realizing story work. Designs/develops/modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained. Designs/develops/maintains automated test suites (integration, regression, performance). Sets up and develops a continuous integration/continuous delivery pipeline. Automates manual release activities. Mentors other Software Engineers and coaches team on CI-CD practices and automating tool stack. Individual contributor.

Required Skills

  • Minimum 5+ years Genesys technical, hands on experience with focus on various Genesys technologies & solutions;

  • Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework is a plus.

  • Experience with Java/JavaScript, Eclipse SDK & VXML

Desired Skills

  • Familiarity in deploying contact center solutions in a private cloud environment.

  • Experience in building/deploying IVR applications on  openshift  platform

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

As a software Engineer, you will be working with some highly talented IVR developers  delivering complex self service solutions for the contact center using Genesys and Nuance technologies. .This role includes, but is not limited to, solution development using proven best practices, testing and support of IVR  applications in a Cloud environment
 
As a software engineer the person will need to ensure that the systems design and solutions  are aligned to achieve the desired business outcomes, and that team practices coding/quality control practices that are aligned to achieve the desired technology outcomes.

Responsible for designing and developing complex requirements to accomplish business goals. Ensures that software is developed to meet functional, non-functional, and compliance requirements. Ensures solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Possess strong proficiency in development and testing practices common to the industry, and have extensive experience of using design and architectural patterns. At this level, specializations start to form in either Architecture, Test Engineering or DevOp. Contributes to story refinement/defining requirements. Participates and guides team in estimating work necessary to realize a story/requirement through the delivery lifecycle. Performs spike/proof of concept as necessary to mitigate risk or implement new ideas. Codes solutions and unit tests to deliver a requirement/story per the defined acceptance criteria and compliance requirements. Utilizes multiple architectural components (across data, application, business) in design and development of client requirements. Assists team with resolving technical complexities involved in realizing story work. Designs/develops/modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained. Designs/develops/maintains automated test suites (integration, regression, performance). Sets up and develops a continuous integration/continuous delivery pipeline. Automates manual release activities. Mentors other Software Engineers and coaches team on CI-CD practices and automating tool stack. Individual contributor.

Required Skills

  • Minimum 5+ years Genesys technical, hands on experience with focus on various Genesys technologies & solutions;

  • Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework is a plus.

  • Experience with Java/JavaScript, Eclipse SDK & VXML

Desired Skills

  • Familiarity in deploying contact center solutions in a private cloud environment.

  • Experience in building/deploying IVR applications on  openshift  platform

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21054083

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Susan Romine

Referral Bonus:

0

Street Address

Primary Location:
16001 N Dallas Pkwy, TX, Addison, 75001