girl looking into her desktop
Back to search results

Solutions Architect

Addison, Texas;

Job Description:

Position Summary

Bank of America is seeking a Solutions Architect who will be responsible for defining platform designs in partnership with TI and our product vendors (new or expanding technology), completing capacity assessments, assist with solving technical problems as they arise and providing support to the Engineers as needed.  This Architect will be engaged in BAU and large, complex WFOS solutions which align with the enterprise architecture strategy, technology and platform domain.

Required Skills

•-Working across business and technology to create the solution intent and architectural vision for large complex solutions
•-Lead rapid-shaping of a high-level architecture with details filled in with emerging business requirements; ensure architecture is flexible, modular and designed to adapt easily
•-Facilitate solution-driven discussions, lead the design of complex architectures, and find creative solutions through their knowledge of the domain, practical experiments and Proof of Concepts (POCs)
•-Clarifies the architecture and system design for the Engineering teams to support implementation, and provide solution options to resolve any architectural impediments
•-Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
•-This role ensures the solution is fit for purpose and use by working with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions
•-Contributes to best practices, standard templates and the architecture roadmap for defined
•-Expertise with large scale implementations of NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/Korbyt Wallboards.
•-Experience with comparable products of another/competing vendor would be acceptable
•-Partners with Analysts and Engineers to provide and achieve solution objective for a given project effort
•-Contributes to impact assessments to determine if WFOS has a scope of work or opportunity when work is coming through the intake process
•-Completes capacity studies
•-Assists in new technology evaluations
•-Communicate with LOB on questions related to scope, discovery and estimates
•-Subject Matter expert on the functionality and the logic behind the design decisions
•-Drives out the detailed architectural design for the solution
•-Helps to identify external service providers/interfaces needed on a project

Desired Skills

•-Experience with WFOS applications is required including:  Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation
•-Architecture experience and Call Center technology knowledge required
•-Clear understanding of Agile/Lean methodologies
•-Consistent ability to work highly effectively with others
•-Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables
•-Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills
•-Understands the business customers and business processes supported by the team
•-Understands and promotes the functional capabilities provided by the team
•-Understands and leverages the technical capabilities and external services available to the team
•-Understands the vendor products and services in use by or available to the team
•-Knowledge of computer hardware and networking systems
•-Familiarity with programming languages, database, storage platforms, operating systems, and office software
•-Strong MS Excel and Visio skills
•-Ability to create sound, detailed architectural flow diagrams
•-Ability to problem solve complex technology issues

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

Bank of America is seeking a Solutions Architect who will be responsible for defining platform designs in partnership with TI and our product vendors (new or expanding technology), completing capacity assessments, assist with solving technical problems as they arise and providing support to the Engineers as needed.  This Architect will be engaged in BAU and large, complex WFOS solutions which align with the enterprise architecture strategy, technology and platform domain.

Required Skills

•-Working across business and technology to create the solution intent and architectural vision for large complex solutions
•-Lead rapid-shaping of a high-level architecture with details filled in with emerging business requirements; ensure architecture is flexible, modular and designed to adapt easily
•-Facilitate solution-driven discussions, lead the design of complex architectures, and find creative solutions through their knowledge of the domain, practical experiments and Proof of Concepts (POCs)
•-Clarifies the architecture and system design for the Engineering teams to support implementation, and provide solution options to resolve any architectural impediments
•-Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
•-This role ensures the solution is fit for purpose and use by working with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions
•-Contributes to best practices, standard templates and the architecture roadmap for defined
•-Expertise with large scale implementations of NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/Korbyt Wallboards.
•-Experience with comparable products of another/competing vendor would be acceptable
•-Partners with Analysts and Engineers to provide and achieve solution objective for a given project effort
•-Contributes to impact assessments to determine if WFOS has a scope of work or opportunity when work is coming through the intake process
•-Completes capacity studies
•-Assists in new technology evaluations
•-Communicate with LOB on questions related to scope, discovery and estimates
•-Subject Matter expert on the functionality and the logic behind the design decisions
•-Drives out the detailed architectural design for the solution
•-Helps to identify external service providers/interfaces needed on a project

Desired Skills

•-Experience with WFOS applications is required including:  Interaction Analytics, Call Recording, Workforce Management, Adaptive WFO, and Robotics automation
•-Architecture experience and Call Center technology knowledge required
•-Clear understanding of Agile/Lean methodologies
•-Consistent ability to work highly effectively with others
•-Acts as a champion of project process, able to use process to improve quality and timeliness of deliverables
•-Demonstrates excellence in soft skills, including listening, written, oral, organizational, interpersonal and facilitation skills
•-Understands the business customers and business processes supported by the team
•-Understands and promotes the functional capabilities provided by the team
•-Understands and leverages the technical capabilities and external services available to the team
•-Understands the vendor products and services in use by or available to the team
•-Knowledge of computer hardware and networking systems
•-Familiarity with programming languages, database, storage platforms, operating systems, and office software
•-Strong MS Excel and Visio skills
•-Ability to create sound, detailed architectural flow diagrams
•-Ability to problem solve complex technology issues

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21053997

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Susan Romine

Referral Bonus:

0