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Treasury F&S SrSpec-Service (GBAM Ops)

Miami, Florida

Job Description:

Line of Business Role Description

First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. 
Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills

1+ years of experience working with customers.

1+ years of experience handling difficult situations with customers. 

Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.

Comfortable receiving ongoing performance feedback and coaching.

Ability to engage with customers, begin a conversation, build rapport, and handle objections.

Comfortable with ongoing change and learning new technology/processes.

Ability to analyze and resolve customer inquiries.

Ability to provide a positive customer experience through creative solutions.

At least an intermediate ability in computer skills

.Ability to navigate multiple computer systems while interacting with the customer.

Must speak Spanish and/or Portuguese.

Flexile schedule to support time differences in Latam.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

500

Job Description:

Line of Business Role Description

First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. 
Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills

1+ years of experience working with customers.

1+ years of experience handling difficult situations with customers. 

Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.

Comfortable receiving ongoing performance feedback and coaching.

Ability to engage with customers, begin a conversation, build rapport, and handle objections.

Comfortable with ongoing change and learning new technology/processes.

Ability to analyze and resolve customer inquiries.

Ability to provide a positive customer experience through creative solutions.

At least an intermediate ability in computer skills

.Ability to navigate multiple computer systems while interacting with the customer.

Must speak Spanish and/or Portuguese.

Flexile schedule to support time differences in Latam.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21052710

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

500

Street Address

Primary Location:
701 Brickell Ave, FL, Miami, 33131