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Senior Operations Consultant - Global Payment Operations

Charlotte, North Carolina;

Job Description:

Overview:

This position supports Global Payment Operations, which facilitates the processing of Wire and ACH payments at Bank of America.  The candidate will have responsibility for a variety of data analysis, financial business support, workforce capacity planning, forecasting, and other activities in support of our global operations teams.

Key Responsibilities:

Perform complex data analysis to answer business questions 

Communicate and present analysis to senior leadership within operations

Establish strong relationships with internal business partners in operations, technology, and finance

Support workforce capacity planning for global operations teams involved in a wide range of payment processing functions

Participate in the design, development, and testing of systems and services in an operations environment

Perform reconciliation of data between different systems of record

Required Skills:
Experience manipulating / analyzing large data sets
Experience with common business intelligence tools for reporting and analysis
Strong attention to detail; exercise strong quality control over own work
Ability to balance multiple needs, requests and goals
Knowledge of Microsoft Office products, with a high proficiency in Excel
Strong quantitative and analytical abilities (turn data into actionable information)
Know how to use data/reports to drive tactical improvement and/or to communicate the business story
Ability to communicate effectively across multiple audience levels 
Ability to work effectively with others in a collaborative environment
Ability to work on a virtual team with minimal supervision
Ability to learn and adapt quickly in a fast paced environment
 

Desired Skills:

Business knowledge around international or US payment activity (Wire and ACH)

Experience performing workforce capacity planning or activity based costing analysis 

Experience with Bank of America Model Risk Management

Experience writing SQL for data extraction, mining, and manipulation

Experience with Tableau, Microstrategy, and/or Business Objects

Project management experience

Strong Leadership Skills 

Candidate typically has over 5 years relevant experience

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

Excels in working among diverse viewpoints to determine the best path forward.

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday 8-5

Referral Bonus Amount:

0

Job Description:

Overview:

This position supports Global Payment Operations, which facilitates the processing of Wire and ACH payments at Bank of America.  The candidate will have responsibility for a variety of data analysis, financial business support, workforce capacity planning, forecasting, and other activities in support of our global operations teams.

Key Responsibilities:

Perform complex data analysis to answer business questions 

Communicate and present analysis to senior leadership within operations

Establish strong relationships with internal business partners in operations, technology, and finance

Support workforce capacity planning for global operations teams involved in a wide range of payment processing functions

Participate in the design, development, and testing of systems and services in an operations environment

Perform reconciliation of data between different systems of record

Required Skills:
Experience manipulating / analyzing large data sets
Experience with common business intelligence tools for reporting and analysis
Strong attention to detail; exercise strong quality control over own work
Ability to balance multiple needs, requests and goals
Knowledge of Microsoft Office products, with a high proficiency in Excel
Strong quantitative and analytical abilities (turn data into actionable information)
Know how to use data/reports to drive tactical improvement and/or to communicate the business story
Ability to communicate effectively across multiple audience levels 
Ability to work effectively with others in a collaborative environment
Ability to work on a virtual team with minimal supervision
Ability to learn and adapt quickly in a fast paced environment
 

Desired Skills:

Business knowledge around international or US payment activity (Wire and ACH)

Experience performing workforce capacity planning or activity based costing analysis 

Experience with Bank of America Model Risk Management

Experience writing SQL for data extraction, mining, and manipulation

Experience with Tableau, Microstrategy, and/or Business Objects

Project management experience

Strong Leadership Skills 

Candidate typically has over 5 years relevant experience

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

Excels in working among diverse viewpoints to determine the best path forward.

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21052609

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0