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Operations Analyst (Lockbox)

Toronto, , Canada

Job Description:

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.  In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.

The Operations Analyst is responsible for managing the processing of USD and CAD dollar lockbox capture processing, image capture and handling of deposits/returns. This is an Individual Contributor role that will support a team of 5+ employees, responsible for ensuring the enforcement and adherence of operational procedures and policies.


The Operations Analyst will be responsible for monitoring production functions, provide guidance to staff and handle exception items or unusual situations, referring more complex problems to senior management. This position will provide effective leadership and support to the team.

Responsibilities

  • Manage the receipt and sorting of Incoming mail bins, courier packages and bulk shipments received from Lockbox clients and prepare for processing

  • Manage the distribution of mail volumes are appropriately balanced to maximize resources to ensure all client SLA’s are met.

  • Operate KXT Cheque Scanners

  • Operate Opex Machines

  • Operate Document Scanners

  • Negotiate and verify cheque payments for deposit

  • Maintain maintenance of workstations to department standards on a daily basis

  • Complete and maintain daily statistical logs as required

  • Prepares courier documents and daily shipments for end of day

  • Maintain and enforce adherence to operational procedures and policies

  • Ensure excellent quality of service and efficient operations support for the unit

  • Day-to-day escalation contact for resolution of problems and approval of exception processing

  • Provide effective guidance to employees within the group including motivating, quick coaching/feedback to support team to delivery optimal performance.

  • Support process improvement projects to reduce operating costs, constantly improve service standards and controls.

  • Be a resource on Production Acceptance Testing (PAT) and User Acceptance Testing (UAT)

  • Act as back up position for other functions within the group

  • Other duties as assigned/required

Qualifications

  • 2 - 5 years operations experience (preferred experience in a cheque clearing/processing environment)

  • Basic knowledge and work experience of a Lockbox operation

  • Excellent knowledge of Excel/ Word/ Power Point

  • Exhibit the ability to take initiative and work with minimal daily direction

  • Excellent business communication and time management skills

  • Ability to meet established deadlines in a fast paced environment.

  • Strong written and verbal skills to communicate with all levels of the organization

  • Build strong relationships with business partners

  • Ability to handle multiple tasks

  • Commitment to Teamwork

  • Must be a self-motivated individual

  • Detail oriented

  • PC experience necessary, including Word, Excel, PowerPoint, and window based applications preferred

  • Sound knowledge of the Canadian Payment Association rules for ACSS/AUSS cheque processing

  • Data Centre processing experience an asset

  • Post secondary education preferred but not required

  • Experience in financial services preferred

Additional Qualifications

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Job Band:

H6

Shift: 

Hours Per Week:

37.5

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.  In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.

The Operations Analyst is responsible for managing the processing of USD and CAD dollar lockbox capture processing, image capture and handling of deposits/returns. This is an Individual Contributor role that will support a team of 5+ employees, responsible for ensuring the enforcement and adherence of operational procedures and policies.


The Operations Analyst will be responsible for monitoring production functions, provide guidance to staff and handle exception items or unusual situations, referring more complex problems to senior management. This position will provide effective leadership and support to the team.

Responsibilities

  • Manage the receipt and sorting of Incoming mail bins, courier packages and bulk shipments received from Lockbox clients and prepare for processing

  • Manage the distribution of mail volumes are appropriately balanced to maximize resources to ensure all client SLA’s are met.

  • Operate KXT Cheque Scanners

  • Operate Opex Machines

  • Operate Document Scanners

  • Negotiate and verify cheque payments for deposit

  • Maintain maintenance of workstations to department standards on a daily basis

  • Complete and maintain daily statistical logs as required

  • Prepares courier documents and daily shipments for end of day

  • Maintain and enforce adherence to operational procedures and policies

  • Ensure excellent quality of service and efficient operations support for the unit

  • Day-to-day escalation contact for resolution of problems and approval of exception processing

  • Provide effective guidance to employees within the group including motivating, quick coaching/feedback to support team to delivery optimal performance.

  • Support process improvement projects to reduce operating costs, constantly improve service standards and controls.

  • Be a resource on Production Acceptance Testing (PAT) and User Acceptance Testing (UAT)

  • Act as back up position for other functions within the group

  • Other duties as assigned/required

Qualifications

  • 2 - 5 years operations experience (preferred experience in a cheque clearing/processing environment)

  • Basic knowledge and work experience of a Lockbox operation

  • Excellent knowledge of Excel/ Word/ Power Point

  • Exhibit the ability to take initiative and work with minimal daily direction

  • Excellent business communication and time management skills

  • Ability to meet established deadlines in a fast paced environment.

  • Strong written and verbal skills to communicate with all levels of the organization

  • Build strong relationships with business partners

  • Ability to handle multiple tasks

  • Commitment to Teamwork

  • Must be a self-motivated individual

  • Detail oriented

  • PC experience necessary, including Word, Excel, PowerPoint, and window based applications preferred

  • Sound knowledge of the Canadian Payment Association rules for ACSS/AUSS cheque processing

  • Data Centre processing experience an asset

  • Post secondary education preferred but not required

  • Experience in financial services preferred

Additional Qualifications

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time

JR-21052353

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Deepika Mathias

Referral Bonus:

0

Street Address

Primary Location:
181 BAY ST, Toronto, M5J 2V8