girl looking into her desktop
Back to search results

Team Leader

Gandhinagar, , India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

The Deposit Management team deals with Opening/Closing of DDA/Savings Accounts for corporate clients. The entry channel for receiving work is through email and application like GFO/GSS. The request is then cased (tracking #) by the BACS Casing team, it’s assigned to Centralized New Accounts GFS WB. After Doc Review is done, the request is transferred to Account Opener to open the account on GFS. Closing team deals with deleting all the treasury services that are linked to an account and transfer of funds before closing the account. Deposit Management team currently service US region only and includes the below sub-functions:

  • Account Opening deals with Opening of corporate DDA Accounts and verifying/authenticating legal documents and uploading them on Bank Repository
  • Account Closing deals in closing of Corporate Accounts and deletion of Treasury services, including balance transfer and charging of analysis fees
  • Signature Card Maintenance (SCM) group ensures to update Legal Documents on ImageView, entitling requests when updating signatures on a Signature Card and other Legal documents
  • Legal Name Change (LNC) Team perform ensures entity changes are happening across the globe to deliver client satisfaction
  • Client Due Diligence (CDD) team ensures corresponding Customer Verification Authorization Tool (CVAT) cases are created for all DDA Account Opening and Addition of Account requests

Job Description

  • Responsible to ensure that the tasks are completed within the given Service Level Agreements (SLAs)
  • Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
  • Deliver & manage individual targets & contribute towards process metrics – Productivity, Turnaround Time and Accuracy
  • Adhere to the Non Negotiable Tasks (NNTs)


  • Manage regular conversations through emails & online chats with onshore & offshore teams
  • Provide resolution to the status requests and queries from internal customers
  • Be a key contributor to business initiatives that require subject matter expertise


  • Education: Graduation
  • Experience: 3-5 Years
  • Foundational Skills
    • Treasury products knowledge
    • Excellent Communication & Interpersonal skills
    • Should be a team player
    • Excellent time management skills & Problem Solving Skills
    • Proficient with Microsoft Excel and Outlook
  • Desired Skills
    • Good oral/written communication skills
    • Organized and able to multi-task in a fast-paced environment
    • Highly motivated, able to work independently, self-starter; and problem/solving/analytical
    • Willingness to learn and adapt to changes

Work Timings

  • Shift Window: 11:30 AM – 05:30 AM (Monday to Friday)
  • Shift Type: Rotational

Job Location: GIFT

Learn more about this role

Full time


Band: H7

Manages People:


Talent Acquisition Contact:

Nida Irfan

Referral Bonus: