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Client Outreach Specialist

London, , United Kingdom

Job Description:

Job Title: Client Outreach Specialist

LOB: GBAM Anti-Money Laundering

Corporate Title: Officer

Location: London

The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements.  The COS will be required to co-locate with the with the banking industry or markets team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges.  Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities.  Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. 
 

Responsibilities will include but not limited to:

  • Coordinate with partners in other regions and Line of Business (“LOBs”) to ensure partnership in global KYC initiatives and outreach to the clients

  • Outreach to the clients to request and collect their KYC requirements; serve as point of contact for clients and Bankers

  • Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests

  • Ensure KYC across multiple lines of businesses and regions through various governance routines

  • Review the industry group client's hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client accounts, other coordination with Data Management teams

  • Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team.

  • Support specific bankers, Sales, and LOB COO’s for their specific portfolio of clients in KYC and other related concerns.

Core Skills:

  • Prior experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets

  • Professional maturity and experience to interact with clients, senior bankers and senior management

  • Ability to manage multiple projects at once and work effectively as an individual and as part of a team

  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

  • Must demonstrate an excellent client focus

  • Must demonstrate strong interpersonal and overall communication skills (written and verbal)

  • Must demonstrate solid collaboration and teamwork skills

Desired:

  • Bachelor’s degree desired

  • Certified Anti-Money Laundering Specialist (“CAMS”)

  • Highly desired German language ability

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Client Outreach Specialist

LOB: GBAM Anti-Money Laundering

Corporate Title: Officer

Location: London

The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements.  The COS will be required to co-locate with the with the banking industry or markets team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges.  Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities.  Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. 
 

Responsibilities will include but not limited to:

  • Coordinate with partners in other regions and Line of Business (“LOBs”) to ensure partnership in global KYC initiatives and outreach to the clients

  • Outreach to the clients to request and collect their KYC requirements; serve as point of contact for clients and Bankers

  • Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests

  • Ensure KYC across multiple lines of businesses and regions through various governance routines

  • Review the industry group client's hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client accounts, other coordination with Data Management teams

  • Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team.

  • Support specific bankers, Sales, and LOB COO’s for their specific portfolio of clients in KYC and other related concerns.

Core Skills:

  • Prior experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets

  • Professional maturity and experience to interact with clients, senior bankers and senior management

  • Ability to manage multiple projects at once and work effectively as an individual and as part of a team

  • Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

  • Must demonstrate an excellent client focus

  • Must demonstrate strong interpersonal and overall communication skills (written and verbal)

  • Must demonstrate solid collaboration and teamwork skills

Desired:

  • Bachelor’s degree desired

  • Certified Anti-Money Laundering Specialist (“CAMS”)

  • Highly desired German language ability

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21051309

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Katie Whitehead

Referral Bonus:

0

Street Address

Primary Location:
2 King Edward St, London, EC1A 1HQ