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Mtg Resolution Specialist II

Addison, Texas

Job Description:

Legal Order and Case Resolution Operations manages and processes legal documents and court orders served on Bank of America including levies, garnishments, subpoenas, small claims, direct suits, actions, counterclaims, and class actions involving bank products like deposits, credit cards, and mortgage and vehicle loans.  The Mortgage Resolution Specialist II is responsible for managing residential mortgage related litigation which involves working with outside vendors including attorneys, external business partners, and various internal Front Line Units (FLU) to resolve litigation on behalf of the bank and its investors.

Each Mortgage Resolution Specialist II on the team:


• Independently manages a case load according to deadlines and deliverables dictated by the courts, federal/state law, or business procedures.
• Review new or reassigned cases received from the Case Resolution Operations (CRO) Intake team, complete case level details/information in department’s system of record and hire attorney (if applicable).
• Review and approve attorney fee requests at onset of case and throughout life of case up to case resolution.
• Complete research needed based on attorney’s review and assessment of the case utilizing various bank systems.
• Review and gather supporting documents/information on document execution requests received from attorneys such as discovery, settlement agreements, affidavits, and other documents that may be needed as it pertains to the case.
• Communicate with internal FLU’s via email or phone calls to gain supporting information that can assist with the resolution of the litigation.
• Communicate recommended settlement authority or case direction from attorney to management, providing own recommendation for consideration/feedback.
• Supports teammates as needed when teammate is out of the office.
• Completes all daily/routine metric and exception reports within allotted time frame.

Required Skills:

• Ability to analyze legal documents and apply procedures to accurately identify needed action (detailed diagnostic analysis and troubleshooting problem solving skills)
• Proficient/Excellent business writing skills to convey reasoning and justification for a request or decision to management. 
• Verbal and written communication to obtain clarifying information or explain action needed (phone calls, emails, chats)
• Proficient with MS Excel to effectively read and manage metric and exception reports.
• Proficient with MS Outlook for managing/filing emails and following up on tasks/emails
• Working knowledge of mortgage and default servicing processes
• Ability to quickly acquire proficiency in all process specific tools and remain current with iterative software and process updates (Learning/relearning)
• Ability to accurately execute an intricate process within very tight timelines

Desired Skills:

• Paralegal certification/working knowledge of legal terminology
• Working knowledge of MS Word including but not limited to use of various editing tools such as track changes.
• Process specific tools: LoanSphere (BKFS), Home Loans Mortgage Servicing (HLMS), Mortgage Servicing Package (MSP), Document Management Portal (DMP), LAMP 360, Pivot, Debt Manager (DM), SharePoints, Solution Center.

Enterprise Jog Description

This role coordinates with outside counsel and internal counsel to resolve low to mid-risk mortgage litigation cases. Supports defense of certain low to mid-risk non-default and default real estate claims and non-litigated matters including contested foreclosures. Responsibilities include managing a case portfolio, loan level research, coordination of case strategy with internal / external counsel, and presenting case matters and requests for settlement authority to MRT Leadership and the Bank's in-house Legal Departments. Deposition / Trial Witness: includes specific loan level preparation in conjunction with internal / external counsel. Includes attending Mediations, Settlement conferences, Depositions, Hearings, and Trials as corporate representatives. Must have PC capabilities and excellent communication skills. Work independently under supervision with 2+ years of Mortgage Servicing experience and/or Paralegal certification; proficient in the default processes; relevant courses in business and real estate desired; typically reports to Operations Team Manager.
 

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

M-F 8:00a - 5:00p

Referral Bonus Amount:

0

Job Description:

Legal Order and Case Resolution Operations manages and processes legal documents and court orders served on Bank of America including levies, garnishments, subpoenas, small claims, direct suits, actions, counterclaims, and class actions involving bank products like deposits, credit cards, and mortgage and vehicle loans.  The Mortgage Resolution Specialist II is responsible for managing residential mortgage related litigation which involves working with outside vendors including attorneys, external business partners, and various internal Front Line Units (FLU) to resolve litigation on behalf of the bank and its investors.

Each Mortgage Resolution Specialist II on the team:


• Independently manages a case load according to deadlines and deliverables dictated by the courts, federal/state law, or business procedures.
• Review new or reassigned cases received from the Case Resolution Operations (CRO) Intake team, complete case level details/information in department’s system of record and hire attorney (if applicable).
• Review and approve attorney fee requests at onset of case and throughout life of case up to case resolution.
• Complete research needed based on attorney’s review and assessment of the case utilizing various bank systems.
• Review and gather supporting documents/information on document execution requests received from attorneys such as discovery, settlement agreements, affidavits, and other documents that may be needed as it pertains to the case.
• Communicate with internal FLU’s via email or phone calls to gain supporting information that can assist with the resolution of the litigation.
• Communicate recommended settlement authority or case direction from attorney to management, providing own recommendation for consideration/feedback.
• Supports teammates as needed when teammate is out of the office.
• Completes all daily/routine metric and exception reports within allotted time frame.

Required Skills:

• Ability to analyze legal documents and apply procedures to accurately identify needed action (detailed diagnostic analysis and troubleshooting problem solving skills)
• Proficient/Excellent business writing skills to convey reasoning and justification for a request or decision to management. 
• Verbal and written communication to obtain clarifying information or explain action needed (phone calls, emails, chats)
• Proficient with MS Excel to effectively read and manage metric and exception reports.
• Proficient with MS Outlook for managing/filing emails and following up on tasks/emails
• Working knowledge of mortgage and default servicing processes
• Ability to quickly acquire proficiency in all process specific tools and remain current with iterative software and process updates (Learning/relearning)
• Ability to accurately execute an intricate process within very tight timelines

Desired Skills:

• Paralegal certification/working knowledge of legal terminology
• Working knowledge of MS Word including but not limited to use of various editing tools such as track changes.
• Process specific tools: LoanSphere (BKFS), Home Loans Mortgage Servicing (HLMS), Mortgage Servicing Package (MSP), Document Management Portal (DMP), LAMP 360, Pivot, Debt Manager (DM), SharePoints, Solution Center.

Enterprise Jog Description

This role coordinates with outside counsel and internal counsel to resolve low to mid-risk mortgage litigation cases. Supports defense of certain low to mid-risk non-default and default real estate claims and non-litigated matters including contested foreclosures. Responsibilities include managing a case portfolio, loan level research, coordination of case strategy with internal / external counsel, and presenting case matters and requests for settlement authority to MRT Leadership and the Bank's in-house Legal Departments. Deposition / Trial Witness: includes specific loan level preparation in conjunction with internal / external counsel. Includes attending Mediations, Settlement conferences, Depositions, Hearings, and Trials as corporate representatives. Must have PC capabilities and excellent communication skills. Work independently under supervision with 2+ years of Mortgage Servicing experience and/or Paralegal certification; proficient in the default processes; relevant courses in business and real estate desired; typically reports to Operations Team Manager.
 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21051063

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Robin Bennett

Referral Bonus:

0

Street Address

Primary Location:
16001 N Dallas Pkwy, TX, Addison, 75001