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Operations Control Analyst

Chandler, Arizona

Job Description:

Job Description:

Conducts routine analysis, research and investigations in diversified compliance operations directed by internal bank policies and required adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Under close supervision from the analysts manager, executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the analyst's specific area of responsibility. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. May identify issues and make recommendations to minimize exposure or loss. May interpret and analyze information gathered from numerous applications and third party sources and identify "red flags" that prompt further inquiry. May recommend process improvements, formulate and recommend action response to mitigate risk and resolve inquires and escalations. May provide quality assurance review and testing on operating key controls. May participate in special projects that represent significant risk exposure and/or are highly visible. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Bachelor degree or equivalent preferred.

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment. Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.

Required Skills:

  • Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
  • Ability to tactfully handle customer concerns
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
  • Excellent verbal and interpersonal communication skills   
  • Bilingual Spanish

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description:

Conducts routine analysis, research and investigations in diversified compliance operations directed by internal bank policies and required adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Under close supervision from the analysts manager, executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the analyst's specific area of responsibility. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. May identify issues and make recommendations to minimize exposure or loss. May interpret and analyze information gathered from numerous applications and third party sources and identify "red flags" that prompt further inquiry. May recommend process improvements, formulate and recommend action response to mitigate risk and resolve inquires and escalations. May provide quality assurance review and testing on operating key controls. May participate in special projects that represent significant risk exposure and/or are highly visible. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Bachelor degree or equivalent preferred.

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment. Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience. Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.

Required Skills:

  • Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handling
  • Ability to tactfully handle customer concerns
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed
  • Excellent verbal and interpersonal communication skills   
  • Bilingual Spanish

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21051062

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erin Capuzzo

Referral Bonus:

0

Street Address

Primary Location:
2505 W CHANDLER BLVD, AZ, Chandler, 85224