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Process Design Consultant I

College Park, Georgia;

Job Description:

The Process Design Consultant (PDC) will be a key member of TIPO Check Operation Transformation team leading cross functional efforts to transform and simplify Check Operations processing.  Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using six sigma and agile methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts and practices and may manage teams to achieve process or project objectives. This role will work on projects that span single or multiple front line operational units focusing on process and technology solutions, process improvements to drive change by determining and establishing best practices, developing new designs and techniques that enhance check operations processes.  Engages in new platform development and works with all impacted stakeholders on day to day issues and improvements. Responsibilities include developing and leading complex initiatives in partnership with Technology, Line of Business, and Front Line Units to identify data requirements and gathering data through automated or manual techniques to support business objectives and strategies.

Transformation, Initiatives Process Office supporting Check Operations at Bank of America by providing transformation, process design, and project management in order to improve customer experiences, lower costs, and to facilitate the development of business strategy​

Required Skills / Competencies:

  • Must have the ability to manage multiple projects and deliverables at the same time

  • Process improvement / design and project management experience

  • Strong analytical skills

  • Intermediate MS office skills

  • Strong communication and presentation skills; able to target messaging across the organization

  • Brings creative ideas and facilitates effective brainstorming

  • Strong ability to influence and lead diverse groups to achieve desired results

  • Ability to work independently – set and manage plans, achieve results

  • Highly organized and able to effectively multi-task and plan/manage deliverables

  • Strong ability to establish relationships with partners and peers across teams

Desired Skills:

  • Bachelor’s Degree

  • Check Operations knowledge / business acumen

  • Six Sigma, Lean Certification (Green Belt or Black Belt)

  • PMP Certification and Agile Certifications

  • Comfortable leveraging prior work experiences to transcend knowledge gaps and add value immediately

  • Working knowledge & experience with Change Management Policy and Standards at Bank of America

  • 2-3 years of process design/project management experience

  • Comfortable dealing with ambiguity

  • Makes good decisions based on a mixture of analysis and judgment

  • Process map development and design skills within Visio software

  • High aptitude for self-motivation and self-determined project work

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

1st shift Mon.-Fri. (with flexibility required as needed)

Referral Bonus Amount:

0

Job Description:

The Process Design Consultant (PDC) will be a key member of TIPO Check Operation Transformation team leading cross functional efforts to transform and simplify Check Operations processing.  Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using six sigma and agile methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts and practices and may manage teams to achieve process or project objectives. This role will work on projects that span single or multiple front line operational units focusing on process and technology solutions, process improvements to drive change by determining and establishing best practices, developing new designs and techniques that enhance check operations processes.  Engages in new platform development and works with all impacted stakeholders on day to day issues and improvements. Responsibilities include developing and leading complex initiatives in partnership with Technology, Line of Business, and Front Line Units to identify data requirements and gathering data through automated or manual techniques to support business objectives and strategies.

Transformation, Initiatives Process Office supporting Check Operations at Bank of America by providing transformation, process design, and project management in order to improve customer experiences, lower costs, and to facilitate the development of business strategy​

Required Skills / Competencies:

  • Must have the ability to manage multiple projects and deliverables at the same time

  • Process improvement / design and project management experience

  • Strong analytical skills

  • Intermediate MS office skills

  • Strong communication and presentation skills; able to target messaging across the organization

  • Brings creative ideas and facilitates effective brainstorming

  • Strong ability to influence and lead diverse groups to achieve desired results

  • Ability to work independently – set and manage plans, achieve results

  • Highly organized and able to effectively multi-task and plan/manage deliverables

  • Strong ability to establish relationships with partners and peers across teams

Desired Skills:

  • Bachelor’s Degree

  • Check Operations knowledge / business acumen

  • Six Sigma, Lean Certification (Green Belt or Black Belt)

  • PMP Certification and Agile Certifications

  • Comfortable leveraging prior work experiences to transcend knowledge gaps and add value immediately

  • Working knowledge & experience with Change Management Policy and Standards at Bank of America

  • 2-3 years of process design/project management experience

  • Comfortable dealing with ambiguity

  • Makes good decisions based on a mixture of analysis and judgment

  • Process map development and design skills within Visio software

  • High aptitude for self-motivation and self-determined project work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21051048

Band: H5

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Robin Bennett

Referral Bonus:

0