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Vice President, ETS - Site Support, Chief Technology Organisation

Tokyo, , Japan

Job Description:

Your background

  • Bachelor degree holder in Computer studies or IT related disciplines

  • Minimum 5 years of experience in banking desktop support

  • Experience of having supported a trade floor

  • Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments

  • Knowledge of Desktop Services, security and access standards and practices

  • Knowledge of various AV software and hardware equipment

  • Project and event management skills

  • Analytical, problem solving, facilitation skills

  • Positive attitude, self-motivated, able to work under pressure and accept challenges, supportive attitude for other teams

  • Willing to work in a team, able to work efficiently under pressure

  • Proactively plan for and identify risks to be remediated

  • Strong focus on “client experience”

  • Native Japanese speaking is highly preferred

What you can expect

This role is critical to provide onsite end-user support, especially to trade floor users and to support internal/ external technology changes and business driven initiatives. Ensure secured end user environment in compliance with Bank Standards. This role is also the main coordinator for vendor engagement work such as office restacks or moves.

What you will do

  • Support various LOB users through direct end user support or through projects that deliver changes to the end user environment

  • Deliver superior End User Experience while ensuring a managed, secure End User environment

  • Assist Service Delivery team in keeping desktops in compliance with Bank standards

  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency

  • Assist with patching and upgrading End User devices

  • Availability for ad-hoc work after hours and on weekends where necessary

  • Ability to work in a high-pressure, fast moving environment

  • Provide IT and AV support to major conferences and events.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

36.25

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Bachelor degree holder in Computer studies or IT related disciplines

  • Minimum 5 years of experience in banking desktop support

  • Experience of having supported a trade floor

  • Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments

  • Knowledge of Desktop Services, security and access standards and practices

  • Knowledge of various AV software and hardware equipment

  • Project and event management skills

  • Analytical, problem solving, facilitation skills

  • Positive attitude, self-motivated, able to work under pressure and accept challenges, supportive attitude for other teams

  • Willing to work in a team, able to work efficiently under pressure

  • Proactively plan for and identify risks to be remediated

  • Strong focus on “client experience”

  • Native Japanese speaking is highly preferred

What you can expect

This role is critical to provide onsite end-user support, especially to trade floor users and to support internal/ external technology changes and business driven initiatives. Ensure secured end user environment in compliance with Bank Standards. This role is also the main coordinator for vendor engagement work such as office restacks or moves.

What you will do

  • Support various LOB users through direct end user support or through projects that deliver changes to the end user environment

  • Deliver superior End User Experience while ensuring a managed, secure End User environment

  • Assist Service Delivery team in keeping desktops in compliance with Bank standards

  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency

  • Assist with patching and upgrading End User devices

  • Availability for ad-hoc work after hours and on weekends where necessary

  • Ability to work in a high-pressure, fast moving environment

  • Provide IT and AV support to major conferences and events.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21049705

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Marion Gouilly

Referral Bonus:

0

Street Address

Primary Location:
1-4-1 NIHONBASHI, CHUO-KU, Tokyo, 103-0027