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Production Services Lead - Core Technology Infrastructure

Jersey City, New Jersey

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Required Skills

B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities, must have more than 3 yrs of production support experience

Proven expertise in
Primary– Linux / Unix ,Shell, SQL, Oracle, SQL server, Sybase, Autosys
Secondary – Python, Geneos ITRS, Perl Scripting
ITIL certification recommended
Troubleshoot complex data related issues in MS SQL Server database using T-SQL scripts and stored procedures to debug and customize MS SSIS packages and SSRS reports.

Exposure to Back and Front Office Operations in investment banking environment
Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions

Desired Skills

Candidate must be good in working as L2 application support team member. Able to Support users on complex technical issues, data issues, problems related to supported app

Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions. Adaptability and ability to work under pressure
Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.
Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
Understanding in depth the business processes supported by the system. Monitor the scheduling jobs and ensure proper action in case if issues or failures. Maintain documentation and knowledge repository

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Required Skills

B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities, must have more than 3 yrs of production support experience

Proven expertise in
Primary– Linux / Unix ,Shell, SQL, Oracle, SQL server, Sybase, Autosys
Secondary – Python, Geneos ITRS, Perl Scripting
ITIL certification recommended
Troubleshoot complex data related issues in MS SQL Server database using T-SQL scripts and stored procedures to debug and customize MS SSIS packages and SSRS reports.

Exposure to Back and Front Office Operations in investment banking environment
Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions

Desired Skills

Candidate must be good in working as L2 application support team member. Able to Support users on complex technical issues, data issues, problems related to supported app

Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions. Adaptability and ability to work under pressure
Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.
Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.
Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
Understanding in depth the business processes supported by the system. Monitor the scheduling jobs and ensure proper action in case if issues or failures. Maintain documentation and knowledge repository

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21049679

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Street Address

Primary Location:
101 HUDSON ST, NJ, Jersey City, 07302