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Senior Customer Service Representative

Riverside, Rhode Island

Job Description:

  • Job Description Summary

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.

  • Job Description

Accounts Payable Call Center team member is responsible for handling Accounts Payable related inquiries via incoming phone calls. Inquiries related to employee expense reimbursements, procurement, invoicing, payments, and general ledger inquires. Caller inquiries can be related to policy, standards and procedures as well as general Accounts Payable system guidance.

  • Additional Job Description

Required Skills: -Ability to manage inquiries and escalations with professionalism and sensitivity
-Comfortable working with various systems and technology
-Attention to details, ability to provide complete and accurate reporting for inquiries
-Strong interpersonal skills and ability to convey empathy as well as provide clear, consistent support to callers
Desired Skills: N/A

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

  • Job Description Summary

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Call s are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services experience.

  • Job Description

Accounts Payable Call Center team member is responsible for handling Accounts Payable related inquiries via incoming phone calls. Inquiries related to employee expense reimbursements, procurement, invoicing, payments, and general ledger inquires. Caller inquiries can be related to policy, standards and procedures as well as general Accounts Payable system guidance.

  • Additional Job Description

Required Skills: -Ability to manage inquiries and escalations with professionalism and sensitivity
-Comfortable working with various systems and technology
-Attention to details, ability to provide complete and accurate reporting for inquiries
-Strong interpersonal skills and ability to convey empathy as well as provide clear, consistent support to callers
Desired Skills: N/A

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21048685

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jessica Horn

Referral Bonus:

0

Street Address

Primary Location:
3400 Pawtucket Ave, RI, Riverside, 02915