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L2 - Identity and Access Management (IAM) Production Support Specialist - Core Technology Infrastructure

Denver, Colorado;

Job Description:

The Global Information Security Application Production Services (GIS APS) team is looking for a candidate to fill a senior-level role in Level 2 Production Support. The candidate would be expected to have extensive knowledge in the IAM space or at least equivalent expertise in supporting business critical applications. Some of the responsibilities that someone filling this role should expect are monitoring and driving the resolution of incidents, analyzing data (such as data in Splunk or AppDynamics) to remediate existing problems, and reviewing changes to maintain a stable environment. To meet these responsibilities, the candidate should have expertise around networking protocols such TCP/IP and PKI as well as knowledge around Java and Middleware applications. Additionally, the candidate should exhibit a self-starting attitude towards driving various types of project work to completion. Some examples include the creation of and maintenance of dashboards, working hand in hand with Engineering partners, and owning or assisting with the development of solutions aimed at improving the environment

Required Skills

•             Should exhibit disciplined, process-driven, and results-oriented approach when providing support
•             Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems.
•             Experience supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
•             Experience supporting Federated IAM protocols, such as SAML, OAuth, OpenID Connect
•             Exceptional with the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality
•             Able to troubleshoot and analyze HTTP traces
•             Familiarity with both the Unix and Windows Operating Systems
•             Ability to understand and utilize various programming or scripting languages such as shell scripting, Perl, and PowerShell
•             Practical knowledge of SSL/PKI
•             Knowledge of LDAP and Active Directory services


Required Soft Skills:
•             Excellent verbal and written communication skills
•             Demonstrates ability to work as an individual contributor in a global team environment
•             Capable of handling multiple communication channels during production issues
•             Willingness to assist with and own the drafting of technical documentation
•             Able to contribute to project-based work such as dashboards and monitoring solutions

Desired Skills

•             College degree, specialized training, or equivalent work experience

•             Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions
•             Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
•             Experience with Apache and IIS solutions
•             Understanding of the OSI model
•             Knowledge of the Software Development Life Cycle
•             Familiarity and understanding of high-availability environments (AppViewX)
•             Involved with supporting via application monitoring solutions such as AppDynamics and SiteScope
•             Security+ and CISSP certifications or similar

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Global Information Security Application Production Services (GIS APS) team is looking for a candidate to fill a senior-level role in Level 2 Production Support. The candidate would be expected to have extensive knowledge in the IAM space or at least equivalent expertise in supporting business critical applications. Some of the responsibilities that someone filling this role should expect are monitoring and driving the resolution of incidents, analyzing data (such as data in Splunk or AppDynamics) to remediate existing problems, and reviewing changes to maintain a stable environment. To meet these responsibilities, the candidate should have expertise around networking protocols such TCP/IP and PKI as well as knowledge around Java and Middleware applications. Additionally, the candidate should exhibit a self-starting attitude towards driving various types of project work to completion. Some examples include the creation of and maintenance of dashboards, working hand in hand with Engineering partners, and owning or assisting with the development of solutions aimed at improving the environment

Required Skills

•             Should exhibit disciplined, process-driven, and results-oriented approach when providing support
•             Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems.
•             Experience supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
•             Experience supporting Federated IAM protocols, such as SAML, OAuth, OpenID Connect
•             Exceptional with the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality
•             Able to troubleshoot and analyze HTTP traces
•             Familiarity with both the Unix and Windows Operating Systems
•             Ability to understand and utilize various programming or scripting languages such as shell scripting, Perl, and PowerShell
•             Practical knowledge of SSL/PKI
•             Knowledge of LDAP and Active Directory services


Required Soft Skills:
•             Excellent verbal and written communication skills
•             Demonstrates ability to work as an individual contributor in a global team environment
•             Capable of handling multiple communication channels during production issues
•             Willingness to assist with and own the drafting of technical documentation
•             Able to contribute to project-based work such as dashboards and monitoring solutions

Desired Skills

•             College degree, specialized training, or equivalent work experience

•             Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions
•             Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder
•             Experience with Apache and IIS solutions
•             Understanding of the OSI model
•             Knowledge of the Software Development Life Cycle
•             Familiarity and understanding of high-availability environments (AppViewX)
•             Involved with supporting via application monitoring solutions such as AppDynamics and SiteScope
•             Security+ and CISSP certifications or similar

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21047791

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Edward Paffendorf IV

Referral Bonus:

0

Colorado job seekers

Colorado pay range:

$75,000 - $128,000 annualized salary, offers to be negotiated based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the Corporate Performance Incentive Plan. Qualified employees are eligible for an annual discretionary award based on their overall individual results and behaviors performance at year-end (limited roles may also qualify for incentives during performance year).

Benefits

This role is eligible for all usual company benefits. At Bank of America, our employees are the foundation of our success. That’s why we’re committed to offering a variety of competitive programs and benefits that support your physical, emotional and financial wellness both at work and at home.