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Mortgage Servicing Specialist III

Plano, Texas;

Job Description:

Job Description and responsibilities/Additional Information:

Supports the servicing of mortgage loans. Work may entail default and/or non-defaulted loans. Responsibilities include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions with limited supervision to complete daily tasks and duties. Typically has more than 4 years of experience with a strong knowledge of the business and general office skills.

  Required Skills:

• Efficiently manages time and capacity.

• Demonstrated strong analytical / problem solving skills are required.

• Experience in Mortgage Servicing with general knowledge of Escrow.

• Ability to collaborate with teammates in other line of businesses and functions.

• Strong attention to detail and strong organizational skills required

• Excellent verbal and written communication skills.

• Strong people / interpersonal skills required.                          

• Flexibility to work weekends and/or extended hours as needed.

Desired Skills:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Working knowledge of MSP and HLMS.

• Ability to read and understand loan payment history.

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

500

Job Description:

Job Description and responsibilities/Additional Information:

Supports the servicing of mortgage loans. Work may entail default and/or non-defaulted loans. Responsibilities include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions with limited supervision to complete daily tasks and duties. Typically has more than 4 years of experience with a strong knowledge of the business and general office skills.

  Required Skills:

• Efficiently manages time and capacity.

• Demonstrated strong analytical / problem solving skills are required.

• Experience in Mortgage Servicing with general knowledge of Escrow.

• Ability to collaborate with teammates in other line of businesses and functions.

• Strong attention to detail and strong organizational skills required

• Excellent verbal and written communication skills.

• Strong people / interpersonal skills required.                          

• Flexibility to work weekends and/or extended hours as needed.

Desired Skills:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Working knowledge of MSP and HLMS.

• Ability to read and understand loan payment history.

  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21046855

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erin Capuzzo

Referral Bonus:

500