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Collateral Specialist

Jacksonville, Florida

Job Description:

Job Description & Responsibilities:

The Collateral Specialist will complete reports and log work assignments as required. Will have direct contact with bank customers, state licensing agencies, business partners, and third party vendors and is expected to present self and department in a professional manner. Undetected errors could have measurable impact on external customer and dealer relationships.  Will be expected to adhere to all applicable Bank of America expectations as set forth in the employee handbook and the department guidelines. Associate should have knowledge necessary to prepare, research and/or service active and/or paid off auto vehicle collateral. Will work in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected.

Required Skills:

  • Good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment.
  • Strong phone and typing skills and ability to navigate through web based systems.
  • Customer-centric focus.
  • Excellent interpersonal and communication skills, written and verbal.
  • Strong organizational and time management skills to perform multiple tasks within limited time frames.
  • Excellent analytic and problem-solving skills.
  • Exhibit professional demeanor in all situations.
  • Strong team player.
  • Ability to adapt quickly to change without negative impact to performance and/or productivity.
  • Must have a recent proven track record of providing excellent customer service skills with high call volume to customers, dealers and Dept of Motor Vehicles.
  • Must have 1 year collateral or DMV/titling process knowledge.
  • Ability to work independently, while managing pipeline, high call volumes and workflow coordination, with minimal supervision.
  • Must be able to lift 25lbs

Desired Skills:

  • General knowledge of products/services including basic understanding of simple-interest loans

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday, 8:00am - 5:00pm

Referral Bonus Amount:

0

Job Description:

Job Description & Responsibilities:

The Collateral Specialist will complete reports and log work assignments as required. Will have direct contact with bank customers, state licensing agencies, business partners, and third party vendors and is expected to present self and department in a professional manner. Undetected errors could have measurable impact on external customer and dealer relationships.  Will be expected to adhere to all applicable Bank of America expectations as set forth in the employee handbook and the department guidelines. Associate should have knowledge necessary to prepare, research and/or service active and/or paid off auto vehicle collateral. Will work in a team environment where answering questions and providing information to fellow associates will occur throughout the day, and leading by example is expected.

Required Skills:

  • Good working knowledge of applications used to complete tasks, with solid knowledge of overall PC functionality in a Windows environment.
  • Strong phone and typing skills and ability to navigate through web based systems.
  • Customer-centric focus.
  • Excellent interpersonal and communication skills, written and verbal.
  • Strong organizational and time management skills to perform multiple tasks within limited time frames.
  • Excellent analytic and problem-solving skills.
  • Exhibit professional demeanor in all situations.
  • Strong team player.
  • Ability to adapt quickly to change without negative impact to performance and/or productivity.
  • Must have a recent proven track record of providing excellent customer service skills with high call volume to customers, dealers and Dept of Motor Vehicles.
  • Must have 1 year collateral or DMV/titling process knowledge.
  • Ability to work independently, while managing pipeline, high call volumes and workflow coordination, with minimal supervision.
  • Must be able to lift 25lbs

Desired Skills:

  • General knowledge of products/services including basic understanding of simple-interest loans

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21046654

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taylor Lewis

Referral Bonus:

0