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Collateral Specialist

Fort Worth, Texas;

Job Description:

Job Description:

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.    

Required Skills:

Strong phone skills with a proven track record of delighting customers

Excellent analytic and problem-solving skills

Excellent interpersonal and communication skills, written and verbal

Solid knowledge of overall PC functionality in a Windows environment

Strong typing skills and ability to navigate multiple mainframe and web based systems

Ability to adapt quickly to change without negative impact to performance and/or productivity

Strong organizational and time management skills to perform multiple tasks within limited time frames.

Exhibit professional demeanor in all situations

Customer-centric focus

Flexible, willing to learn and self-motivated

Will require good working knowledge of applications used to complete tasks

Desired Skills:

Knowledge of titling processes with the DMVs

1 year in the financial industry

Minimum 1 year of call center experience 

Proficient in Microsoft Applications

Basic understanding of loan/legal documents

Systems experience: BOSS, LINX, Magellan, FileNet

General knowledge of products/services including basic understanding of simple-interest loans

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description:

Utilizes multiple computer systems for customer authentication, information gathering, analyzing and problem solving as it is related to facilitating the completion/correction of automobile collateral documentation. Must have strong communication skills. Must act as Bank of America's voice to the customer and consistently exhibit a high level of employee and customer engagement to delight our customers. Build customer loyalty through courtesy and friendliness, including addressing each customer by name. Contribute to a positive team environment by modeling appropriate behaviors and providing 360-degree coaching. Demonstrate Bank of America core values in all actions. Reliable attendance is critical.    

Required Skills:

Strong phone skills with a proven track record of delighting customers

Excellent analytic and problem-solving skills

Excellent interpersonal and communication skills, written and verbal

Solid knowledge of overall PC functionality in a Windows environment

Strong typing skills and ability to navigate multiple mainframe and web based systems

Ability to adapt quickly to change without negative impact to performance and/or productivity

Strong organizational and time management skills to perform multiple tasks within limited time frames.

Exhibit professional demeanor in all situations

Customer-centric focus

Flexible, willing to learn and self-motivated

Will require good working knowledge of applications used to complete tasks

Desired Skills:

Knowledge of titling processes with the DMVs

1 year in the financial industry

Minimum 1 year of call center experience 

Proficient in Microsoft Applications

Basic understanding of loan/legal documents

Systems experience: BOSS, LINX, Magellan, FileNet

General knowledge of products/services including basic understanding of simple-interest loans

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21045570

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erin Capuzzo

Referral Bonus:

0