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Business Support Manager (Activation and Training) CSWO

Newark, Delaware;

Job Description:

Line of Business Role Description

  • Manages diverse administrative functions usually for a very large, complex department or business unit.
  • Functions managed may include:
    • Key point of contact to merchant partners
    • Respond to requests from key program stakeholders
    • Identify opportunities for data sharing, self-service, automation across Merchant Services
    • Utilize key metric analysis to enhance client experience
    • Represent LOB in tech & process design sessions
    • LOB liaison for UCRA prep and evidence
    • LOB liaison Audit prep & evidence
    • Issue management, working with RBC on plans, and evidence
    • Build and manage GTG plans for underperforming metrics
    • Monthly Business Review prep
    • Semi-Annual Health Review prep
    • Manual process inventory management
    • Back-up coverage for managers while extended out
    • May consult with senior management to define and manage projects that encompass and impact many associates
    • Requires a thorough knowledge of the department or business unit's functional area or products
    • Working knowledge of general bank policies, programs and procedures and financial/accounting practices

Required Skills

2+ years of organizational and business support experience
Experience or strong knowledge of operational support functions
Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)

• Candidate should exhibit strong personal drive, individual initiative, a sense of urgency, and responsiveness
• Strong organizational, oral, and written communication skills, with ability to communicate effectively with all levels of risk, support, and business partners
• Ability to work independently to troubleshoot issues
• Strong  Proficiency with  Excel, and PowerPoint, along with ability to quickly learn new programs and applications
• Attention to detail with a strong focus on control
• Well-organized and able to manage competing priorities and deadlines
• Self-starter and ability to think and work independently in a fast-paced environment
• Excellent written and verbal communication skills
• • Ability to effectively collaborate with others in different locations
• Proven history of applying to critical thinking to drive change
• Ability to think logically

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description

  • Manages diverse administrative functions usually for a very large, complex department or business unit.
  • Functions managed may include:
    • Key point of contact to merchant partners
    • Respond to requests from key program stakeholders
    • Identify opportunities for data sharing, self-service, automation across Merchant Services
    • Utilize key metric analysis to enhance client experience
    • Represent LOB in tech & process design sessions
    • LOB liaison for UCRA prep and evidence
    • LOB liaison Audit prep & evidence
    • Issue management, working with RBC on plans, and evidence
    • Build and manage GTG plans for underperforming metrics
    • Monthly Business Review prep
    • Semi-Annual Health Review prep
    • Manual process inventory management
    • Back-up coverage for managers while extended out
    • May consult with senior management to define and manage projects that encompass and impact many associates
    • Requires a thorough knowledge of the department or business unit's functional area or products
    • Working knowledge of general bank policies, programs and procedures and financial/accounting practices

Required Skills

2+ years of organizational and business support experience
Experience or strong knowledge of operational support functions
Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)

• Candidate should exhibit strong personal drive, individual initiative, a sense of urgency, and responsiveness
• Strong organizational, oral, and written communication skills, with ability to communicate effectively with all levels of risk, support, and business partners
• Ability to work independently to troubleshoot issues
• Strong  Proficiency with  Excel, and PowerPoint, along with ability to quickly learn new programs and applications
• Attention to detail with a strong focus on control
• Well-organized and able to manage competing priorities and deadlines
• Self-starter and ability to think and work independently in a fast-paced environment
• Excellent written and verbal communication skills
• • Ability to effectively collaborate with others in different locations
• Proven history of applying to critical thinking to drive change
• Ability to think logically

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21045373

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0