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Financial Center Manager - Military Bank Overseas Division

San Antonio, Texas

Job Description:

Job Description:

Three-year EXPAT Banking Center Manager (BCM) leading a team(s) for one or more banking centers located in Japan. The BCM holds a critical local independent leadership role, ensuring all aspects of the banking center run operate in accordance with the Military Banking Overseas Division policy and procedures and the Department of Defense Overseas Military Banking Program.

The Financial Center Manager -MBOD supports Military Bank. Financial Center Managers (FCMs) operate as business owners and are responsible for ensuring operational risk excellence of their financial center while fostering a customer-centric environment. The FCM's core responsibility is the day to day performance and overall operational management of the financial center. FCMs report to the Market Operations Manager (MOM). Primary Responsibilities: Drive operations and customer experience metrics by engaging staff on business strategy and performance results Evaluate key performance indicators to identify opportunities for improvement Execute risk and service delivery strategy by fostering collaboration between banking center teammates, partners and specialists Communicate the need to exceed metrics while emphasizing the importance of long-term strategies and goals Adhere to, enforce, and carry out internal and regulatory policies, procedures, and processes Proactively identify and manage risk in business, product, and service transactions Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience Responsible for choreography of customer traffic including direct routing of preferred customers to specialists from either the lobby or self service area to help drive overall ӏne TeamÔ revenue growth Responsible for servicing Commercial, SBB deposit customers, and Mass Market customers via self-service bank of ATM/ATAs or with support from Relationship Bankers. Ensure customers are connected to the financial resources to help them achieve their financial goals Hold associates accountable to delivering against our revenue strategy Successfully resolve customer issues and escalations timely and professionally Responsible for associate and customer safety Observe, model and coach the financial center team on proper execution of banking center risk and service strategy Drive associate performance via continuous coaching, developmental opportunities, and documented performance improvement plans Required Skills A minimum of three (3) years recent experience building, leading, managing, and coaching a team Proven results exceeding goals in a customer-centric, results-driven environment Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service. Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs (for example Microsoft Office) Ability to pass pre-employment assessments and compliance requirements Availability to work weekends and/or extended hours as required to run the business.

Primary Responsibilities

  • Lead the banking center team and direct operations, ensuring efficient and compliant processes
  • Responsible for managing security, financial and reputational risk while fulfilling the financial needs of  our clients
  • Direct activities in support of business development, community involvement and Command relations within Community Bank’s budget
  • Responsibilities include all tasks and skills included in the Banking Center Operations Supervisor, Banking Center Service Coordinator and Banking Center Service Specialist job descriptions
  • Execute risk mitigation and service delivery strategy and evaluate key performance indicators to identify opportunities for improvement
  • Exercise overall responsibility for the proper level of banking center oversight
    • Controls are in place and practiced to ensure processes, procedures and supporting documentation are completed accurately and in a timely manner
    • Risk is minimized for each center
  • Foster a client-centric environment where associates are accountable for delivering an exceptional client experience and exceeding client expectations
  • Ensure local Command officials understand the Bank’s mission and the Overseas Military Banking Program while regularly meeting to discuss relevant issues and service delivery
  • Personally invest in talent through recruiting, interviewing, hiring, training and developing associates
  • Drive associate performance through active/continuous coaching, continued education, performance plans

Required skills:

  • Business relevant associates’ degree (examples: business management, business administration, finance). Experience can be substituted for education on a two (2) years’ experience to one (1) year education, thus 4 years’ specialized experience with no associates’ degree.
  • A minimum five (5) years’ sales and/or client service experience
  • A minimum of three years’ recent experience building, leading, managing and coaching a team
  • A minimum of 1 (1) year Financial Center Management experience.
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results and managing budgets to include FTE
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Availability to work extended hours as required to run the business
  • Travel required

Desired skills:

  • Business relevant Bachelor’s degree
  • Experience in the following industries: consumer banking/financial services, mortgage, retail, hospitality or military.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description:

Three-year EXPAT Banking Center Manager (BCM) leading a team(s) for one or more banking centers located in Japan. The BCM holds a critical local independent leadership role, ensuring all aspects of the banking center run operate in accordance with the Military Banking Overseas Division policy and procedures and the Department of Defense Overseas Military Banking Program.

The Financial Center Manager -MBOD supports Military Bank. Financial Center Managers (FCMs) operate as business owners and are responsible for ensuring operational risk excellence of their financial center while fostering a customer-centric environment. The FCM's core responsibility is the day to day performance and overall operational management of the financial center. FCMs report to the Market Operations Manager (MOM). Primary Responsibilities: Drive operations and customer experience metrics by engaging staff on business strategy and performance results Evaluate key performance indicators to identify opportunities for improvement Execute risk and service delivery strategy by fostering collaboration between banking center teammates, partners and specialists Communicate the need to exceed metrics while emphasizing the importance of long-term strategies and goals Adhere to, enforce, and carry out internal and regulatory policies, procedures, and processes Proactively identify and manage risk in business, product, and service transactions Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience Responsible for choreography of customer traffic including direct routing of preferred customers to specialists from either the lobby or self service area to help drive overall ӏne TeamÔ revenue growth Responsible for servicing Commercial, SBB deposit customers, and Mass Market customers via self-service bank of ATM/ATAs or with support from Relationship Bankers. Ensure customers are connected to the financial resources to help them achieve their financial goals Hold associates accountable to delivering against our revenue strategy Successfully resolve customer issues and escalations timely and professionally Responsible for associate and customer safety Observe, model and coach the financial center team on proper execution of banking center risk and service strategy Drive associate performance via continuous coaching, developmental opportunities, and documented performance improvement plans Required Skills A minimum of three (3) years recent experience building, leading, managing, and coaching a team Proven results exceeding goals in a customer-centric, results-driven environment Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service. Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs (for example Microsoft Office) Ability to pass pre-employment assessments and compliance requirements Availability to work weekends and/or extended hours as required to run the business.

Primary Responsibilities

  • Lead the banking center team and direct operations, ensuring efficient and compliant processes
  • Responsible for managing security, financial and reputational risk while fulfilling the financial needs of  our clients
  • Direct activities in support of business development, community involvement and Command relations within Community Bank’s budget
  • Responsibilities include all tasks and skills included in the Banking Center Operations Supervisor, Banking Center Service Coordinator and Banking Center Service Specialist job descriptions
  • Execute risk mitigation and service delivery strategy and evaluate key performance indicators to identify opportunities for improvement
  • Exercise overall responsibility for the proper level of banking center oversight
    • Controls are in place and practiced to ensure processes, procedures and supporting documentation are completed accurately and in a timely manner
    • Risk is minimized for each center
  • Foster a client-centric environment where associates are accountable for delivering an exceptional client experience and exceeding client expectations
  • Ensure local Command officials understand the Bank’s mission and the Overseas Military Banking Program while regularly meeting to discuss relevant issues and service delivery
  • Personally invest in talent through recruiting, interviewing, hiring, training and developing associates
  • Drive associate performance through active/continuous coaching, continued education, performance plans

Required skills:

  • Business relevant associates’ degree (examples: business management, business administration, finance). Experience can be substituted for education on a two (2) years’ experience to one (1) year education, thus 4 years’ specialized experience with no associates’ degree.
  • A minimum five (5) years’ sales and/or client service experience
  • A minimum of three years’ recent experience building, leading, managing and coaching a team
  • A minimum of 1 (1) year Financial Center Management experience.
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results and managing budgets to include FTE
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
  • Proficiency in computer skills and professional programs (for example, Microsoft Office)
  • Availability to work extended hours as required to run the business
  • Travel required

Desired skills:

  • Business relevant Bachelor’s degree
  • Experience in the following industries: consumer banking/financial services, mortgage, retail, hospitality or military.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21043611

Band: H5

Manages People: Yes

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Loren Granger

Referral Bonus:

0

Street Address

Primary Location:
300 CONVENT ST, TX, San Antonio, 78205