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Business Control Specialist - Refresh

Charlotte, North Carolina

Job Description:

The Vendor Oversight Quality and Performance Management team oversees the day to day operations performed by the vendor, ensures adherence to quality and timeliness SLAs, manages administrative functions (access requests, ART/ARM, invoice reconciliation/approval, etc.) administers governance routines with the vendor, acts as a central point of contact for vendor operational concerns and interfaces, as necessary, back to other bank functions to manage expectations and escalations.

The person in this role will also be responsible for driving a focus on the quality of the cases submitted by the vendor through performance tracking, examination of root causes, and establishing rectification and improvement control routines.

To be qualified, this person must have or develop a solid knowledge of the end-to-end GBAM AML refresh process and possess strong reasoning, analytical, and problem-solving skills.  His or her ability to exercise sound judgment in the decision-making process is critical to their success in this role.

Competencies required:

  • A solid foundation of the GBAM AML Refresh Process – ability to apply critical thinking in order to solve problems

  • Demonstrates knowledge of Laws, Rules, and Regulations as they apply to the refresh process

  • Improve overall quality and analyst knowledge through coaching and leveraging the CDD Proficiency Consultants

  • Understands risk and associated SLA’s to the refresh process

  • Appropriately identify and escalate risk

  • Communicates with impact and demonstrates sound judgment

  • Ability to translate business strategy into specific goals and tactical action plans

  • Provide consistent messaging and direction to the vendor employees to ensure clear expectations and follow through

  • Builds teams and deliver results

  • Seeks opportunity to drive and facilitate continuous improvement

  • Act with Courage and Conviction – hold vendor accountable to specific actions an deliverables

Qualifications

  • Two or more years of financial services experience, with at least one year of AML and/or KYC experience

  • College degree (Associates or higher) or comparable work experience

  • Documented experience performing in a process oriented production environment that changes periodically

  • Expert experience with MS Office Suite (Excel/Word/Outlook/Access)

  • Proven ability to work in a team environment

  • Proven ability to organize work, prioritize tasks and handle multiple assignments simultaneously

  • Proven ability to successfully meet tight deadlines while ensuring data accuracy and integrity

  • Proven ability to work and execute with minimal supervision or remote management

  • Excellent verbal and written communications skills

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Vendor Oversight Quality and Performance Management team oversees the day to day operations performed by the vendor, ensures adherence to quality and timeliness SLAs, manages administrative functions (access requests, ART/ARM, invoice reconciliation/approval, etc.) administers governance routines with the vendor, acts as a central point of contact for vendor operational concerns and interfaces, as necessary, back to other bank functions to manage expectations and escalations.

The person in this role will also be responsible for driving a focus on the quality of the cases submitted by the vendor through performance tracking, examination of root causes, and establishing rectification and improvement control routines.

To be qualified, this person must have or develop a solid knowledge of the end-to-end GBAM AML refresh process and possess strong reasoning, analytical, and problem-solving skills.  His or her ability to exercise sound judgment in the decision-making process is critical to their success in this role.

Competencies required:

  • A solid foundation of the GBAM AML Refresh Process – ability to apply critical thinking in order to solve problems

  • Demonstrates knowledge of Laws, Rules, and Regulations as they apply to the refresh process

  • Improve overall quality and analyst knowledge through coaching and leveraging the CDD Proficiency Consultants

  • Understands risk and associated SLA’s to the refresh process

  • Appropriately identify and escalate risk

  • Communicates with impact and demonstrates sound judgment

  • Ability to translate business strategy into specific goals and tactical action plans

  • Provide consistent messaging and direction to the vendor employees to ensure clear expectations and follow through

  • Builds teams and deliver results

  • Seeks opportunity to drive and facilitate continuous improvement

  • Act with Courage and Conviction – hold vendor accountable to specific actions an deliverables

Qualifications

  • Two or more years of financial services experience, with at least one year of AML and/or KYC experience

  • College degree (Associates or higher) or comparable work experience

  • Documented experience performing in a process oriented production environment that changes periodically

  • Expert experience with MS Office Suite (Excel/Word/Outlook/Access)

  • Proven ability to work in a team environment

  • Proven ability to organize work, prioritize tasks and handle multiple assignments simultaneously

  • Proven ability to successfully meet tight deadlines while ensuring data accuracy and integrity

  • Proven ability to work and execute with minimal supervision or remote management

  • Excellent verbal and written communications skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21042214

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Gweneth Leuther Karas

Referral Bonus:

0

Street Address

Primary Location:
800 W TRADE ST, NC, Charlotte, 28255