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Operations Team Lead

Boston, Massachusetts

Job Description:

Our Support Services team, part of Environment, Social and Governance line of business, is an in-house fulfillment and distribution operation comprised of 300+ employees with intellectual disabilities, who support every major line of business within the enterprise.  The team delivers trusted, solutions to Bank of America business partners through innovative and responsive fulfillment and distribution services. Their high quality, competitively priced, offerings include mail-merge, document scanning, electronic document management, quality control and letter fulfillment services. The group operates in Newark Delaware; Belfast, Maine; Dallas, Texas; and Boston, Massachusetts. Everything we touch affects the customer. Support Services represents Bank of America's ongoing commitment to the removal of barriers for people with disabilities by providing the opportunity to achieve financial stability and become successful members of their communities. 

This is an entry level operations supervisory position. Reports to a Team Manager. This is an individual contributor role that directs a small unit or section of the line of business internal operations activities. 

Responsibilities focus on: 

  • Day to day resolution of problems 

  • Execution of transactions within specific operations unit requiring immediate and frequent involvement with unit activities

  • Reviews operations procedures and implements changes and 

  • Ensures the enforcement and adherence to operations procedures, meeting quality standards and timelines

  • Provides guidance to staff and may handle exception items.  Unusual situations and more complex problems  referred to a senior level manager for input

  • More than 50% of time is spent doing actual production work

  • May provide input into key people decisions (performance management, hiring)

Required Skills:

  • Experience with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint)

  • Strong organization, time management, and delegation skills

  • Solid written/verbal communication skills with ability to communicate with teams, managers and peers

  • Strong attention to detail, accuracy, and follow-up

  • Must demonstrate “self-starter” behaviors, a willingness to help others, and able to work with minimal supervision

  • Ability to work effectively in a time sensitive environment, quality control

  • Recognizes situations that require escalation to management as needed

Desired Skills:

  • 1-2 years operations experience 

  • Prior experience working in a fast paced, production environment

  • Coaching and guiding team members to success

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Our Support Services team, part of Environment, Social and Governance line of business, is an in-house fulfillment and distribution operation comprised of 300+ employees with intellectual disabilities, who support every major line of business within the enterprise.  The team delivers trusted, solutions to Bank of America business partners through innovative and responsive fulfillment and distribution services. Their high quality, competitively priced, offerings include mail-merge, document scanning, electronic document management, quality control and letter fulfillment services. The group operates in Newark Delaware; Belfast, Maine; Dallas, Texas; and Boston, Massachusetts. Everything we touch affects the customer. Support Services represents Bank of America's ongoing commitment to the removal of barriers for people with disabilities by providing the opportunity to achieve financial stability and become successful members of their communities. 

This is an entry level operations supervisory position. Reports to a Team Manager. This is an individual contributor role that directs a small unit or section of the line of business internal operations activities. 

Responsibilities focus on: 

  • Day to day resolution of problems 

  • Execution of transactions within specific operations unit requiring immediate and frequent involvement with unit activities

  • Reviews operations procedures and implements changes and 

  • Ensures the enforcement and adherence to operations procedures, meeting quality standards and timelines

  • Provides guidance to staff and may handle exception items.  Unusual situations and more complex problems  referred to a senior level manager for input

  • More than 50% of time is spent doing actual production work

  • May provide input into key people decisions (performance management, hiring)

Required Skills:

  • Experience with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint)

  • Strong organization, time management, and delegation skills

  • Solid written/verbal communication skills with ability to communicate with teams, managers and peers

  • Strong attention to detail, accuracy, and follow-up

  • Must demonstrate “self-starter” behaviors, a willingness to help others, and able to work with minimal supervision

  • Ability to work effectively in a time sensitive environment, quality control

  • Recognizes situations that require escalation to management as needed

Desired Skills:

  • 1-2 years operations experience 

  • Prior experience working in a fast paced, production environment

  • Coaching and guiding team members to success

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21042054

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Tara Slater

Referral Bonus:

0

Street Address

Primary Location:
225 FRANKLIN ST, MA, Boston, 02110