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Product Manager - Tech Delivery

London, , United Kingdom;

Job Description:

Job Title: Product Manager – Tech Delivery

Corporate Title: Vice President

Location: London, Chester, Bromley

Within Bank of America and more specifically Consumer, Small Business and Wealth Management Technology, Employee Experience Technologies is a core team that ensures that the banks employees have the technology and IT solutions to support their day to day activities.

The Productivity and Mobile team provides many of these essential solutions and experiences, including the Corporate Mobile device and Productivity applications e.g. Office 365, Exchange, SharePoint and Mobile device Management.

The Risk, Process and Security team is a horizontal team that works across all Productivity and Mobile technologies to drive Policy and Standards, support day to day Risk Management and support the vision and roadmaps of the Product Management and technology leads.

Overview of the Role:

Application Management is related to the Application Infrastructure Technology (AIT) for registered applications (AppHq) used within the bank. These applications have a lifecycle and requirements that must be maintained to ensure compliance with Policies and Standards enforced by the bank.

Typically, the Application Manager is accountable for end to end compliance, the roadmap and the technology utilised by the application and in this case is normally the Product Manager. Within the Productivity and Mobile space we have a centralised team aligned to the product and engineering teams who support and maintain the compliance through the various systems, processes and tollgates related to the operation and roadmap for the AIT’s.

Maintaining this compliance is very much about managing the risk and process for both the day to day operations and any change that requires a tollgate approval. This role is about monitoring deliverables identified in the Risk Integration and Support Environment (RISE), maintaining accuracy of AppHq, ensuring GIS Security requirements are current, maintaining documentation to support approval processes and raising risk artifacts directly aligned to the AIT.

The AIT Risk and Process lead will be aligned to specific technology groups within team which are:

  • Mobile
  • Productivity
  • Email

Day to day activities

  • Application Management through maintenance of AppHq. Working with the product managers to ensure AIT is accurately maintained in AppHq
  • RISE deliverables managed and closed effectively and on time
  • GIS Continuous Monitoring tools reporting and tracking of patching and security requirements associated with the AIT. Impact assessment and analysis of GIS Continuous monitoring metrics that may result in consequence for the AIT
  • Documentation coordination and management for the AIT which may be required to support approvals and tollgates. Document creation will be the responsibility of the Product Management and Engineering teams.
  • Co-ordination of audit and reg assessments associated with the AITs. Working with Risk Managers and the Technical Risk Officers where specific actions are identified with the AIT’s
  • Support development of any related Policies, Standards and Baselines related to the AITs
  • Creation of Exception Requests (GIS ERP) and Risk Cases (RISE SIAI) required to support risk process in relation to the AITs. Ownership of risks and mitigation plans for specific AITs
  • Weekly report and escalation of AIT’s metrics for RISE and GIS CM

Overview of the Team:

The Productivity and Mobile Team is a global team of diverse individuals and subject matter experts who pride themselves in bringing the best technologies and user experiences to our employees. The team itself, while spread geographically is very close and often have team events to ensure that everyone knows each other; we do mix some pleasure into our day to day business activities. Leadership members are very approachable and will take time to listen to you and any concerns or ideas that you have – there is no such thing as a “silly question” or “a bad idea”. All team members are helpful both internally within the team and to our business customers. The team is recognised within EET and CSWT as a team that delivers change.

Within the team we have many SME’s and there are opportunities to learn from sone of the best and most knowledgeable minds in the bank in all aspects to the technologies and services that we provide.

The Risk, Policy and Controls team within the Productivity and Mobile group is a new team that has been established to provide a centralised “consultative” and “supportive” set of capabilities and we have risk, AIT and security specialists at hand to support this as an end to end function.

Core Skills:

Strong Knowledge

  • Good understanding of the banks Application Management policies, standards, processes, and systems
  • Good understanding of Risk frameworks
  • Excellent action management and prioritisation to ensure deadlines are not missed
  • Excellent written and verbal communication skills as well as technical, process and reporting skills
  • Strong analytical skills and use of tools (excel) to report and track vulnerabilities and impact
  • Process definition, creation and optimisation based on AIT requirements

For each AIT aligned area a basic understanding of the technologies and architectures is a requirement.

  • Mobile
    • Understanding of Corporate Mobile Device management including Mobile Device Management solutions and architectures (including carrier and cloud)
    • Mobile Application controls and requirements
  • Productivity
    • Understanding of Microsoft M365 Applications and supporting architectures (infrastructure and cloud)
    • Understanding of IM, Chat and Group Chat messaging tools
  • Email
    • Understanding of Microsoft Exchange and supporting architectures
    • Understand of email message routing and security applications

Nice to have

  • IT security principles and requirements with good understanding of, and measuring possible threats and vulnerabilities. Identifying options for mitigation and controls (technology and processes) to reduce or remove risks
  • Up to date with the latest bank policies, standards and security baselines
  • Working knowledge of IT risks and ability to interact with a broad cross-section of personnel to explain and enforce controls to manage and mitigate identified risks

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Product Manager – Tech Delivery

Corporate Title: Vice President

Location: London, Chester, Bromley

Within Bank of America and more specifically Consumer, Small Business and Wealth Management Technology, Employee Experience Technologies is a core team that ensures that the banks employees have the technology and IT solutions to support their day to day activities.

The Productivity and Mobile team provides many of these essential solutions and experiences, including the Corporate Mobile device and Productivity applications e.g. Office 365, Exchange, SharePoint and Mobile device Management.

The Risk, Process and Security team is a horizontal team that works across all Productivity and Mobile technologies to drive Policy and Standards, support day to day Risk Management and support the vision and roadmaps of the Product Management and technology leads.

Overview of the Role:

Application Management is related to the Application Infrastructure Technology (AIT) for registered applications (AppHq) used within the bank. These applications have a lifecycle and requirements that must be maintained to ensure compliance with Policies and Standards enforced by the bank.

Typically, the Application Manager is accountable for end to end compliance, the roadmap and the technology utilised by the application and in this case is normally the Product Manager. Within the Productivity and Mobile space we have a centralised team aligned to the product and engineering teams who support and maintain the compliance through the various systems, processes and tollgates related to the operation and roadmap for the AIT’s.

Maintaining this compliance is very much about managing the risk and process for both the day to day operations and any change that requires a tollgate approval. This role is about monitoring deliverables identified in the Risk Integration and Support Environment (RISE), maintaining accuracy of AppHq, ensuring GIS Security requirements are current, maintaining documentation to support approval processes and raising risk artifacts directly aligned to the AIT.

The AIT Risk and Process lead will be aligned to specific technology groups within team which are:

  • Mobile
  • Productivity
  • Email

Day to day activities

  • Application Management through maintenance of AppHq. Working with the product managers to ensure AIT is accurately maintained in AppHq
  • RISE deliverables managed and closed effectively and on time
  • GIS Continuous Monitoring tools reporting and tracking of patching and security requirements associated with the AIT. Impact assessment and analysis of GIS Continuous monitoring metrics that may result in consequence for the AIT
  • Documentation coordination and management for the AIT which may be required to support approvals and tollgates. Document creation will be the responsibility of the Product Management and Engineering teams.
  • Co-ordination of audit and reg assessments associated with the AITs. Working with Risk Managers and the Technical Risk Officers where specific actions are identified with the AIT’s
  • Support development of any related Policies, Standards and Baselines related to the AITs
  • Creation of Exception Requests (GIS ERP) and Risk Cases (RISE SIAI) required to support risk process in relation to the AITs. Ownership of risks and mitigation plans for specific AITs
  • Weekly report and escalation of AIT’s metrics for RISE and GIS CM

Overview of the Team:

The Productivity and Mobile Team is a global team of diverse individuals and subject matter experts who pride themselves in bringing the best technologies and user experiences to our employees. The team itself, while spread geographically is very close and often have team events to ensure that everyone knows each other; we do mix some pleasure into our day to day business activities. Leadership members are very approachable and will take time to listen to you and any concerns or ideas that you have – there is no such thing as a “silly question” or “a bad idea”. All team members are helpful both internally within the team and to our business customers. The team is recognised within EET and CSWT as a team that delivers change.

Within the team we have many SME’s and there are opportunities to learn from sone of the best and most knowledgeable minds in the bank in all aspects to the technologies and services that we provide.

The Risk, Policy and Controls team within the Productivity and Mobile group is a new team that has been established to provide a centralised “consultative” and “supportive” set of capabilities and we have risk, AIT and security specialists at hand to support this as an end to end function.

Core Skills:

Strong Knowledge

  • Good understanding of the banks Application Management policies, standards, processes, and systems
  • Good understanding of Risk frameworks
  • Excellent action management and prioritisation to ensure deadlines are not missed
  • Excellent written and verbal communication skills as well as technical, process and reporting skills
  • Strong analytical skills and use of tools (excel) to report and track vulnerabilities and impact
  • Process definition, creation and optimisation based on AIT requirements

For each AIT aligned area a basic understanding of the technologies and architectures is a requirement.

  • Mobile
    • Understanding of Corporate Mobile Device management including Mobile Device Management solutions and architectures (including carrier and cloud)
    • Mobile Application controls and requirements
  • Productivity
    • Understanding of Microsoft M365 Applications and supporting architectures (infrastructure and cloud)
    • Understanding of IM, Chat and Group Chat messaging tools
  • Email
    • Understanding of Microsoft Exchange and supporting architectures
    • Understand of email message routing and security applications

Nice to have

  • IT security principles and requirements with good understanding of, and measuring possible threats and vulnerabilities. Identifying options for mitigation and controls (technology and processes) to reduce or remove risks
  • Up to date with the latest bank policies, standards and security baselines
  • Working knowledge of IT risks and ability to interact with a broad cross-section of personnel to explain and enforce controls to manage and mitigate identified risks

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21042018

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Josh Littlemore

Referral Bonus:

0