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Client Service Associate/Trade Service Advisor - Officer

Bangalore, , India

Job Description:

Your background

  • Work experience of 6-8 years in a similar profile in a bank
  • Strong persuasion/ client management skills.
  • Track record gained through operational experience within the trade environment.
  • Good interpersonal and problem solving skills
  • Good verbal and written communication skills are essential for this role.
  • Ability to thrive on challenges, work in high pressured environment and meet tight deadlines
  • Good time management skills, Strong team player with good work ethics
  • Ability to work independently as part of an elite team
  • Attention to detail, Highly organized, Adapts easily to change
  • Takes personal ownership and accountability of the work assigned
  • Ability to build strong client relationships
  • Friendly outgoing personality to deal with clients / business partners
  • It will help to have an Operational Excellence mindset.

What you can expect

What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth.

This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international, trade and cash management services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc

So, What would you like the power to do?

What you will do

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

  • Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.
  • Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.
  • Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.
  • Work with team, business partners and clients to provide and promote quality service solutions.
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.
  • Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.
  • Periodic analysis of client enquiry statistics to identify trends and recurring issues.
  • Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
  • Market Trade Service initiatives, successes and strengths to new/existing clients.
  • Provide back up support to the Trade Services team and be a team player.
  • Deliver a world class client experience.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H6

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Work experience of 6-8 years in a similar profile in a bank
  • Strong persuasion/ client management skills.
  • Track record gained through operational experience within the trade environment.
  • Good interpersonal and problem solving skills
  • Good verbal and written communication skills are essential for this role.
  • Ability to thrive on challenges, work in high pressured environment and meet tight deadlines
  • Good time management skills, Strong team player with good work ethics
  • Ability to work independently as part of an elite team
  • Attention to detail, Highly organized, Adapts easily to change
  • Takes personal ownership and accountability of the work assigned
  • Ability to build strong client relationships
  • Friendly outgoing personality to deal with clients / business partners
  • It will help to have an Operational Excellence mindset.

What you can expect

What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth.

This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international, trade and cash management services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc

So, What would you like the power to do?

What you will do

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

  • Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.
  • Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.
  • Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.
  • Work with team, business partners and clients to provide and promote quality service solutions.
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.
  • Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.
  • Periodic analysis of client enquiry statistics to identify trends and recurring issues.
  • Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
  • Market Trade Service initiatives, successes and strengths to new/existing clients.
  • Provide back up support to the Trade Services team and be a team player.
  • Deliver a world class client experience.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21040823

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Jinal Panchal

Referral Bonus:

0

Street Address

Primary Location:
Wing B NO3 Ulsoor Rd, Bangalore, 560001