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Fulfillment Team Leader - Processing - First Mortgage

Tampa, Florida

Job Description:

Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Required Skills:

  • A minimum of 2 years managerial or leadership experience including coaching associates and providing feedback

  • 3+ years of mortgage processing experience and/or 3+ years managing a team of direct reports in a similar role

  • Knowledge of Microsoft office

  • Ability to motivate associates to meet production, quality, and service standards along with providing direct coaching and feedback regarding quality, customer experience, and problem resolution.

  • Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction

  • Possesses in-depth knowledge of a variety of loan products and program guidelines

  • Excellent attention to detail

  • Strong time management and organizational skills

  • Proven ability to simultaneously manage a variety of business functions and handle high work volumes

  • Self-Motivated and strong interpersonal skills

  • Teamwork and customer service skills are a must

  • Ability to prioritize multiple competing tasks

  • Flexibility to work extended hours during heavy workload periods

  • Ability to deliver difficult messages with confidence

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Required Skills:

  • A minimum of 2 years managerial or leadership experience including coaching associates and providing feedback

  • 3+ years of mortgage processing experience and/or 3+ years managing a team of direct reports in a similar role

  • Knowledge of Microsoft office

  • Ability to motivate associates to meet production, quality, and service standards along with providing direct coaching and feedback regarding quality, customer experience, and problem resolution.

  • Ability to build partnerships across the organization to ensure efficiency and achieve customer satisfaction

  • Possesses in-depth knowledge of a variety of loan products and program guidelines

  • Excellent attention to detail

  • Strong time management and organizational skills

  • Proven ability to simultaneously manage a variety of business functions and handle high work volumes

  • Self-Motivated and strong interpersonal skills

  • Teamwork and customer service skills are a must

  • Ability to prioritize multiple competing tasks

  • Flexibility to work extended hours during heavy workload periods

  • Ability to deliver difficult messages with confidence

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21040439

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Aubrie Redden

Referral Bonus:

0

Street Address

Primary Location:
4909 SAVARESE CIR, FL, Tampa, 33634