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Application Support Specialist

Dublin, , Ireland

Job Description:

Job Title: Application Support Specialist

Corporate Title: Up to Vice President

Location: Dublin

Overview of the Role:

Application Support specialist role on a dynamic team providing Business and Technology support for to the Finance LOB. Will be part of the Enterprise TI Application Production Services (APS) organization providing services to Finance Technology and Finance business partners. You will work within a team of people in a global team comprising of both developers and analysts, supporting global business functions in a follow the sun support model. The candidate would work very closely with team members globally to maintain an excellent level of technology support for our user base.  The role exists in a fast paced environment and candidates would be expected to come up to speed quickly with regard to APS Support procedures, technical, application & business knowledge.  This exciting role is well suited to individuals with a keen interest in Investment banking and it offers opportunities to learn about all areas of the Treasury business. Individuals will get exposure to the Middle & Back office processes and the complete trade lifecycle while supporting our business partners.  The Support team also works extremely closely with our Development, BA, and QA team partners on both applications. These strong relationships help to maintain a very high level of end user support.

Quartz Support Specialist will provide support for applications/tools developed in Quartz and Python.  The role will provide incident resolution and root cause analysis as well as consult with development team on all aspects of the quartz environment/platform.  The role requires strong partnership with development and TI leaders to be successful.

Key responsibilities include:


• Application Support of Finance Applications in region and globally.

• Review and approval of credentials
• Review, approval and implementation of code changes
• Management and coordination of change related to shared configuration files
• Code Development and maintenance of shared utilities and tools
• Application and platform incident resolution and root cause analysis

Overview of the Team:

A global team supporting Finance applications.

Team members are in Asia, EMEA and AMRS.  The team is well established, but with opportunities for optimization, expansion and team member growth.

Core Skills:

• Bachelors in Computer Science or equivalent
• 3-5 years of experience with technical application support,  Levels 1,2,3+, reading logs, debugging code, stacktrace, troubleshooting, fast turn-around time for queries.
• 1+ years working with Quartz (Training available)
• 2+ Python coding experience
• Experience with an IDE (development environment)
• Good understanding of version control systems
• Good communication skills
• Strong multi-tasking abilities

• Quartz, Production Support
• Quartz support/development

Competencies:

• Capability to work with cross functional teams, complex organizations, and dynamic environments. 
• Ability to lead meetings and triage calls. 
• Day to day task requires the ability to solve production down situations under tight SLA deadlines, identify incident root cause and corrective actions. 
• Work with senior management and stakeholders to identify problems, suggest solutions and implement improvements. 
• Keep schedules, make tight deadlines, work timely and independently. 
• Automation and Process Improvement – identify and implement solutions and simplify support tasks. 
• Capability to manage support documentation, run book reviews and updates. 

• Self-starter and independent worker, ability to work with minimum supervision.

• Able to work shifts on a rotation basis early, late, weekend

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Application Support Specialist

Corporate Title: Up to Vice President

Location: Dublin

Overview of the Role:

Application Support specialist role on a dynamic team providing Business and Technology support for to the Finance LOB. Will be part of the Enterprise TI Application Production Services (APS) organization providing services to Finance Technology and Finance business partners. You will work within a team of people in a global team comprising of both developers and analysts, supporting global business functions in a follow the sun support model. The candidate would work very closely with team members globally to maintain an excellent level of technology support for our user base.  The role exists in a fast paced environment and candidates would be expected to come up to speed quickly with regard to APS Support procedures, technical, application & business knowledge.  This exciting role is well suited to individuals with a keen interest in Investment banking and it offers opportunities to learn about all areas of the Treasury business. Individuals will get exposure to the Middle & Back office processes and the complete trade lifecycle while supporting our business partners.  The Support team also works extremely closely with our Development, BA, and QA team partners on both applications. These strong relationships help to maintain a very high level of end user support.

Quartz Support Specialist will provide support for applications/tools developed in Quartz and Python.  The role will provide incident resolution and root cause analysis as well as consult with development team on all aspects of the quartz environment/platform.  The role requires strong partnership with development and TI leaders to be successful.

Key responsibilities include:


• Application Support of Finance Applications in region and globally.

• Review and approval of credentials
• Review, approval and implementation of code changes
• Management and coordination of change related to shared configuration files
• Code Development and maintenance of shared utilities and tools
• Application and platform incident resolution and root cause analysis

Overview of the Team:

A global team supporting Finance applications.

Team members are in Asia, EMEA and AMRS.  The team is well established, but with opportunities for optimization, expansion and team member growth.

Core Skills:

• Bachelors in Computer Science or equivalent
• 3-5 years of experience with technical application support,  Levels 1,2,3+, reading logs, debugging code, stacktrace, troubleshooting, fast turn-around time for queries.
• 1+ years working with Quartz (Training available)
• 2+ Python coding experience
• Experience with an IDE (development environment)
• Good understanding of version control systems
• Good communication skills
• Strong multi-tasking abilities

• Quartz, Production Support
• Quartz support/development

Competencies:

• Capability to work with cross functional teams, complex organizations, and dynamic environments. 
• Ability to lead meetings and triage calls. 
• Day to day task requires the ability to solve production down situations under tight SLA deadlines, identify incident root cause and corrective actions. 
• Work with senior management and stakeholders to identify problems, suggest solutions and implement improvements. 
• Keep schedules, make tight deadlines, work timely and independently. 
• Automation and Process Improvement – identify and implement solutions and simplify support tasks. 
• Capability to manage support documentation, run book reviews and updates. 

• Self-starter and independent worker, ability to work with minimum supervision.

• Able to work shifts on a rotation basis early, late, weekend

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21040221

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Radley Barco

Referral Bonus:

0

Street Address

Primary Location:
BLOCK D LEOPARDSTOWN RD, Dublin, 18