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Application Support Engineer

Addison, Texas;

Job Description:

Within this role, you will be focused on providing hands-on, follow the sun, technical operational support for commercial and custom software applications.

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Duties:

-Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.

-Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.

-Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.

-Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.

-Define technical work break-down structure, Key  performance metrics and outcome success criteria for Operational projects

-Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.

Requirements:

-Highly proficient with Windows systems

-Highly proficient with Linux systems

-Highly proficient with Database Technologies – Oracle, SQL Server, MySQL

-Highly proficient with Information Security applications

-Experience of monitoring technologies

-Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic

-Experience working with Hadoop/Big Data and Distributed Systems

-Strong understanding of network technologies

-Strong understanding of risk and its integration into  threat modelling

-Strong analytical skills/problem solving/conceptual thinking

-Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

-Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.

-Be flexible, responsive, enthusiastic, have ability to work with little direction and as part of a team to foster positive relationships.

Nice to have:

-Experience managing robust Quality Assurance processes

-Foundational knowledge of financial principles and managing large budgets

-Advanced Security certifications:  SANS, GIAC

-ITIL Certifications

Enterprise Role Overview - Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Within this role, you will be focused on providing hands-on, follow the sun, technical operational support for commercial and custom software applications.

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Duties:

-Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.

-Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.

-Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.

-Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.

-Define technical work break-down structure, Key  performance metrics and outcome success criteria for Operational projects

-Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.

Requirements:

-Highly proficient with Windows systems

-Highly proficient with Linux systems

-Highly proficient with Database Technologies – Oracle, SQL Server, MySQL

-Highly proficient with Information Security applications

-Experience of monitoring technologies

-Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic

-Experience working with Hadoop/Big Data and Distributed Systems

-Strong understanding of network technologies

-Strong understanding of risk and its integration into  threat modelling

-Strong analytical skills/problem solving/conceptual thinking

-Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

-Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.

-Be flexible, responsive, enthusiastic, have ability to work with little direction and as part of a team to foster positive relationships.

Nice to have:

-Experience managing robust Quality Assurance processes

-Foundational knowledge of financial principles and managing large budgets

-Advanced Security certifications:  SANS, GIAC

-ITIL Certifications

Enterprise Role Overview - Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21039945

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michael Maples

Referral Bonus:

0

Starting Colorado pay:

$80,000 annual salary

Starting pay explanation

This is the starting pay, actual offers to be negotiated based on applicant’s skills, experience and education.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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