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Sr Analyst-Non Trading Support

Miami, Florida

Job Description:

Position Summary

Client-facing Level 2 non-trading technology support role. This role involves troubleshooting of Microsoft operating systems, applications, and proprietary Bank of America systems. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests, assisting in maintaining the fluid assignment of incidents in the ticket management queue.
Required Skills
The resource is expected to have excellent technical skills in Windows OS platform, be flexible with working hours and have excellent verbal and written skills. The resource is expected to be able to interface with key Business Partners and liaisons to build business relationships and to assess the business’ technology requirements. Position needs to be organized and detailed, with strong follow-up skills. Takes ownership for managing risk during all job activities.
Desired Skills
The resource should be comfortable working under minimal supervision, with general guidance from more seasoned consultants or managers.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

Client-facing Level 2 non-trading technology support role. This role involves troubleshooting of Microsoft operating systems, applications, and proprietary Bank of America systems. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests, assisting in maintaining the fluid assignment of incidents in the ticket management queue.
Required Skills
The resource is expected to have excellent technical skills in Windows OS platform, be flexible with working hours and have excellent verbal and written skills. The resource is expected to be able to interface with key Business Partners and liaisons to build business relationships and to assess the business’ technology requirements. Position needs to be organized and detailed, with strong follow-up skills. Takes ownership for managing risk during all job activities.
Desired Skills
The resource should be comfortable working under minimal supervision, with general guidance from more seasoned consultants or managers.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21039481

Band: H6

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Cicely Washington

Referral Bonus:

0

Street Address

Primary Location:
701 Brickell Ave, FL, Miami, 33131